Originally Posted by SaladFork (Post 9292613)

I'm corner marshaling on Saturday and look over at Raegan and he's on the phone (while marshaling lol). After the race I asked who he was on the phone with... Turns out he was fielding a tech support call at 8:30pm on a Saturday during a race. :D

Just thought I would post that up and let the guys know the Viper guys commitment to making sure everyone is running smoothly. Including me. :nod:

WTG Viper!

Originally Posted by X God (Post 9293049)

Hey Raegan it was nice talking to you the other day

Originally Posted by burris7555 (Post 9293073)

Got my my VTX 10.5 combo finally wired up the rest of the way today and I was not impressed. It almost caught fire from the C terminal. It was smoking and glowing red just after a few seconds of being turned on. I was wondering if anybody else has had this issue?

Originally Posted by SC_RAGE (Post 9292890)

Damn skippy. I almost died from that situation. End of straight almost got tagged by a sc at full speed.

Originally Posted by burris7555 (Post 9293073)

Got my my VTX 10.5 combo finally wired up the rest of the way today and I was not impressed. It almost caught fire from the C terminal. It was smoking and glowing red just after a few seconds of being turned on. I was wondering if anybody else has had this issue?

Originally Posted by SC_RAGE (Post 9293136)

Sounds like you crossed a post with solder. I would have to inspect it in person to see for sure. They are all tested from the factory for 5 min under a load. That type of failure is very uncommon. Please go to our website and fill out the rma and send it in. You have a 1 year warranty. No worries.

Originally Posted by burris7555 (Post 9293167)

That is also what I though I had possibly done but wasn't the case. I called A-Main and they are getting back with me tomorrow...

Originally Posted by SC_RAGE (Post 9293242)

Go to our website and fill out the rma and send it to us directly. Saves you about a week of turnaround.

Originally Posted by burris7555 (Post 9293281)

Would it be ok if I call and talk to you in the AM? Got a few questions before I send it in...

Originally Posted by SC_RAGE (Post 9293118)

For sure Lou. Anytime I can help or give helpful advice.

Originally Posted by Cult Racing (Post 9293320)

Hey Raegan, sorry i couldnt contact you I had a busy day and noticed your email, when is the next time you will be in?

Originally Posted by smokinu (Post 9293298)

you could call him right now he would answer the phone. :nod:

Originally Posted by SC_RAGE (Post 9293327)

Im out tomorrow for testing. Ill be in friday all day.

Originally Posted by mini-dub (Post 9293165)

Please take a close up image of your solder posts if possible :)