4LikesViper RC -
07-13-2011 | 09:34 PM
#2191
This response is pathetic. (Now I'm ranting) Did you even read the posts I quoted and referemced by number? Posts #121 and 1303 in this thread?
mini-dub aka Weylin Rose is a "random person" ? He wrote those posts !
I was on a "rant"? Is it now "valid"?
I'm sorry, I gave you and your company a chance. I now have no plans to purchase any of your products after this. Other manufacturers will soon have new generations of motors out, smart phone apps will appear to counter your Pro Guage, and new versions of their esc's will appear which are better than their current offerings. I'll spend my money on them, and recommend against your company to my friends.
mini-dub aka Weylin Rose is a "random person" ? He wrote those posts !
I was on a "rant"? Is it now "valid"?
I'm sorry, I gave you and your company a chance. I now have no plans to purchase any of your products after this. Other manufacturers will soon have new generations of motors out, smart phone apps will appear to counter your Pro Guage, and new versions of their esc's will appear which are better than their current offerings. I'll spend my money on them, and recommend against your company to my friends.
07-13-2011 | 10:36 PM
#2199
we have a usb interface that dose that, as far as i know viper is still working on the software.
07-13-2011 | 10:37 PM
#2200
Premierehobbies and AMain both carry them, but appears they are backordered
07-13-2011 | 10:37 PM
#2201
i posted the right info about the vtx1. im in the dark when in comes to a new software allowing the 1/10/10r to be used sensorless sorry.. have not read anything like that from anyone on the forum or an email.
07-13-2011 | 11:00 PM
#2202
Tech Master
iTrader: (3)
Joined: Apr 2010
Posts: 1,001
From: Minnesota
This post bests displays your arrogance.
I'm flaming your thread? Wow. I came to you with a question and a legitamate intetest in your products. I got flamed buddy. You don't see this do you?
Trying to help ?? Srv gave an informative and helpful response.
You responded first by treating me like I was in grade school and then with advice that I shouldn' put much stock in "random announcementss" made by "random persons" when in actuality, if you would have looked at the posts I cited you would have realized they were from Weylin, and a bizarre new rule about not "ranting" or inquiring about products untill there has been an official press release. Very helpful.
I'm not flaming your company's thread, I'm flaming you. You said you hate rctech. It shows. Get another job.
I'm flaming your thread? Wow. I came to you with a question and a legitamate intetest in your products. I got flamed buddy. You don't see this do you?
Trying to help ?? Srv gave an informative and helpful response.
You responded first by treating me like I was in grade school and then with advice that I shouldn' put much stock in "random announcementss" made by "random persons" when in actuality, if you would have looked at the posts I cited you would have realized they were from Weylin, and a bizarre new rule about not "ranting" or inquiring about products untill there has been an official press release. Very helpful.
I'm not flaming your company's thread, I'm flaming you. You said you hate rctech. It shows. Get another job.
Last edited by Rufus2010; 07-15-2011 at 05:52 PM.
07-14-2011 | 01:43 AM
#2204
Tech Initiate
Joined: Nov 2010
Posts: 22
From: Seattle
Viper Official Support and Product Announcement
To all valuable Viper customers:
No matter you are already a Viper customer, a potential customer, a supportive customer, or, a disappointed customer, we appreciate all your attention, encouragement , questions, and moreover any comments.
We are a young company trying to offer the best products with innovations and customer service. We started to launch motors and speed controls since November 2010. It was indeed a tough task to get many products to be available in such a short period. Frankly speaking, we surely overlooked some challenges. That results a lot of product delay and some quality issues in 2011. We sincerely apologize for all those issues that have caused any inconvenience and misunderstanding to all customers.
In Viper, we see customer service as #1 priority. It was never an intention to against any customer. We believe that Viper still needs more training on customer service and communication. In order to improve the communication and customer service level, we encourage all customers to contact Viper directly for official product support and inquiries.
We have a toll free number that will connect you to a real person to speak with. If not, there will be voice mail to leave your phone number for us to call back.
1-866-206-8558
Our business hours are Monday to Friday 9:00am to 5:00pm Pacific Time.
You could also use the contact form on our official web site.
http://www.viper-rc.com/questions.php
Our Facebook was also an option while we monitor it in daily basis.
https://www.facebook.com/pages/Viper...11397188882353
If you wish to ask any specific question to specific person in Viper, the following were OFFICIAL VIPER PERSONNELS that you could PM to.
nikos2002 (Viper R/C Solutions East Region Team Manager)
mini-dub (Viper R/C Solutions Wast Region Team Manager)
Mike.Garrison (Viper R/C Solutions Central Region Team Manager)
SC_RAGE (Viper R/C Technical Support/Customer Service)
SRV (Viper R/C General Inquiries Contact Window)
Again, we always believe that customer service is the key to succeed in all industries. We will continue trying our best to offer the best products with the best warranty and customer service. We will always appreciate your comments and business.
PS. We will very soon open a tech forum on official Viper web site. Let's move forward and enjoy more R/C fun!!
No matter you are already a Viper customer, a potential customer, a supportive customer, or, a disappointed customer, we appreciate all your attention, encouragement , questions, and moreover any comments.
We are a young company trying to offer the best products with innovations and customer service. We started to launch motors and speed controls since November 2010. It was indeed a tough task to get many products to be available in such a short period. Frankly speaking, we surely overlooked some challenges. That results a lot of product delay and some quality issues in 2011. We sincerely apologize for all those issues that have caused any inconvenience and misunderstanding to all customers.
In Viper, we see customer service as #1 priority. It was never an intention to against any customer. We believe that Viper still needs more training on customer service and communication. In order to improve the communication and customer service level, we encourage all customers to contact Viper directly for official product support and inquiries.
We have a toll free number that will connect you to a real person to speak with. If not, there will be voice mail to leave your phone number for us to call back.
1-866-206-8558
Our business hours are Monday to Friday 9:00am to 5:00pm Pacific Time.
You could also use the contact form on our official web site.
http://www.viper-rc.com/questions.php
Our Facebook was also an option while we monitor it in daily basis.
https://www.facebook.com/pages/Viper...11397188882353
If you wish to ask any specific question to specific person in Viper, the following were OFFICIAL VIPER PERSONNELS that you could PM to.
nikos2002 (Viper R/C Solutions East Region Team Manager)
mini-dub (Viper R/C Solutions Wast Region Team Manager)
Mike.Garrison (Viper R/C Solutions Central Region Team Manager)
SC_RAGE (Viper R/C Technical Support/Customer Service)
SRV (Viper R/C General Inquiries Contact Window)
Again, we always believe that customer service is the key to succeed in all industries. We will continue trying our best to offer the best products with the best warranty and customer service. We will always appreciate your comments and business.
PS. We will very soon open a tech forum on official Viper web site. Let's move forward and enjoy more R/C fun!!
07-14-2011 | 04:38 AM
#2205
To all valuable Viper customers:
No matter you are already a Viper customer, a potential customer, a supportive customer, or, a disappointed customer, we appreciate all your attention, encouragement , questions, and moreover any comments.
We are a young company trying to offer the best products with innovations and customer service. We started to launch motors and speed controls since November 2010. It was indeed a tough task to get many products to be available in such a short period. Frankly speaking, we surely overlooked some challenges. That results a lot of product delay and some quality issues in 2011. We sincerely apologize for all those issues that have caused any inconvenience and misunderstanding to all customers.
In Viper, we see customer service as #1 priority. It was never an intention to against any customer. We believe that Viper still needs more training on customer service and communication. In order to improve the communication and customer service level, we encourage all customers to contact Viper directly for official product support and inquiries.
We have a toll free number that will connect you to a real person to speak with. If not, there will be voice mail to leave your phone number for us to call back.
1-866-206-8558
Our business hours are Monday to Friday 9:00am to 5:00pm Pacific Time.
You could also use the contact form on our official web site.
http://www.viper-rc.com/questions.php
Our Facebook was also an option while we monitor it in daily basis.
https://www.facebook.com/pages/Viper...11397188882353
If you wish to ask any specific question to specific person in Viper, the following were OFFICIAL VIPER PERSONNELS that you could PM to.
nikos2002 (Viper R/C Solutions East Region Team Manager)
mini-dub (Viper R/C Solutions Wast Region Team Manager)
Mike.Garrison (Viper R/C Solutions Central Region Team Manager)
SC_RAGE (Viper R/C Technical Support/Customer Service)
SRV (Viper R/C General Inquiries Contact Window)
Again, we always believe that customer service is the key to succeed in all industries. We will continue trying our best to offer the best products with the best warranty and customer service. We will always appreciate your comments and business.
PS. We will very soon open a tech forum on official Viper web site. Let's move forward and enjoy more R/C fun!!
No matter you are already a Viper customer, a potential customer, a supportive customer, or, a disappointed customer, we appreciate all your attention, encouragement , questions, and moreover any comments.
We are a young company trying to offer the best products with innovations and customer service. We started to launch motors and speed controls since November 2010. It was indeed a tough task to get many products to be available in such a short period. Frankly speaking, we surely overlooked some challenges. That results a lot of product delay and some quality issues in 2011. We sincerely apologize for all those issues that have caused any inconvenience and misunderstanding to all customers.
In Viper, we see customer service as #1 priority. It was never an intention to against any customer. We believe that Viper still needs more training on customer service and communication. In order to improve the communication and customer service level, we encourage all customers to contact Viper directly for official product support and inquiries.
We have a toll free number that will connect you to a real person to speak with. If not, there will be voice mail to leave your phone number for us to call back.
1-866-206-8558
Our business hours are Monday to Friday 9:00am to 5:00pm Pacific Time.
You could also use the contact form on our official web site.
http://www.viper-rc.com/questions.php
Our Facebook was also an option while we monitor it in daily basis.
https://www.facebook.com/pages/Viper...11397188882353
If you wish to ask any specific question to specific person in Viper, the following were OFFICIAL VIPER PERSONNELS that you could PM to.
nikos2002 (Viper R/C Solutions East Region Team Manager)
mini-dub (Viper R/C Solutions Wast Region Team Manager)
Mike.Garrison (Viper R/C Solutions Central Region Team Manager)
SC_RAGE (Viper R/C Technical Support/Customer Service)
SRV (Viper R/C General Inquiries Contact Window)
Again, we always believe that customer service is the key to succeed in all industries. We will continue trying our best to offer the best products with the best warranty and customer service. We will always appreciate your comments and business.
PS. We will very soon open a tech forum on official Viper web site. Let's move forward and enjoy more R/C fun!!
I only had to call onetime and left a message after hours and A Viper rep. called me back the next day. Answered all my questions about their products I was interested in. In my experience, I can tell you that it's refreshing to know that Viper followed through with what they promise to do, rather than brushing me off.
