Originally Posted by ShadowAu (Post 7998962)

Thanks but I have that one and if you look at the SC Punch its not what the current software uses for settings... and I don't have anything to modify PDF files

Originally Posted by COBRARACING (Post 8000794)

Hi guys

Just some news from hobbywing that anyone who purchases there product direct from online stores in Asia or Ebay faces problems with tech support and after sales service .If the store wont help you then the problem will lie on you and costs will be added if the product needs to be sent back to hobbywing for service or replacement .we dont wont you risking your hard earned money as we know its hard to come by .we make agreements with stores who carry the products that they must carry the support for there customers .

We have been finding alot of none authorised stores in hong kong have been getting the products via grey import as we call it over border crossing from china which is hard to police and selling them to online stores .

when the product is sent back at your cost and found the receipt to be of an online nature from Asia or ebay the costs will be added to your repair or replacement .

We need to protect the distributors and legitimate Authorised dealers from around the world as we have been getting many complaints about sellers who dont want to support after sales service and customer after sales tech support.

I will always be here to support you all and always will 100% but if the product is sent back to factory as stated above then there is nothing i can do its up to the factory then and there policy to deal with the matter .

we are not here to screw you we are here to help and give you the best support possible which means replacements and support or repairs from reputable dealers and distributors networks but we also have to look after the people who do the right thing and take the appropraite channels to purchase and we dont mean you customers we mean the distributors and dealers .

Pricing will not change pricing will always be competative i assure you of this .Also hobbywing will also ask for the warranty card that is supplied with the esc to be filled in and the place of purchase and cop yof receipt attached and sent back to the factory .we want to build a database.

we want to service you better than before and not for you to have to wait 6 months to have a email answered or 6 months for a repair .

ok guys thank you for your time .

Any questions please fell free to contact me .

Originally Posted by Tire Chunker (Post 8002244)

Could you list the official sellers to buy the esc's?

Originally Posted by whoopass (Post 8002913)

cobra, going back to the corally motor issue, I suspect If I run the Mod firmware then the issue would resolve itself?
I will try this weekend if possible. I suspect like you say the motor/settings are the issue.
will let you know.

Originally Posted by Tire Chunker (Post 8002244)

Could you list the official sellers to buy the esc's?

Originally Posted by whoopass (Post 8002913)

cobra, going back to the corally motor issue, I suspect If I run the Mod firmware then the issue would resolve itself?
I will try this weekend if possible. I suspect like you say the motor/settings are the issue.
will let you know.

Originally Posted by AGNO (Post 8001100)

This is the latest version for FW 518, the values are correct SC PUNCH (7)
Try new downloads

http://www.mediafire.com/?zhnwmmhz34o

Originally Posted by part-time racer (Post 8003313)

I think you might find that the problem is more to do with the motor.
I have one of these motors along with my friend and we both have had the same problems.
We have fixed this problem by stripping the motor down and apply some cell or insulation tape to the pcb between it and the bearing which is fitted in the end-bell.

It would seem that this bear assembly does not fit very securly in its housing and it moves. The result is that it cuts off the connection to the sensor leads.

Originally Posted by itchynads (Post 8004845)

Whereabouts can we purchase these Hobbywing motors? Looking to test one out.

Originally Posted by COBRARACING (Post 8005304)

send me an email at [email protected] and we will sort you out .