Thanks!!!!

No I was an Idiot for buying A Viper system!!!!

I really don't mind you calling me a idiot because your opinion doesn't matter to me and I think you've already managed to annoy most people on this thread. It's one thing if customer service somehow failed to correct your problem, but if you would have filled out the RMA by now and shipped in the defective product you would probably already have the replacement, but now your trying to trade it in for credit for a ESC instead and because they haven't agreed to give you a totally different product your complaining on a public forum? :lol:

I'm not really sure why your being a CLOWN :confused: about the motor problem? Stuff happens during manufacturing some times they are taking care of it. I filled out the RMA form and emailed [email protected] with info requested they took care of me within a half hour:nod::nod:

Ive sent the motor in awhile ago, and apparently you like to buy alot of defective products cause this seems fun to you... and i didnt mind if they didnt replace it with an ESC it was a question... and when the customer representative tells you hes gonna call you back and let you know and never does then thats and issue then goes on the site and tells me he called me back 30mins after we spoke (which is a lie).... when u pay for a product especially when it cost alot of money you want it to work like its stated it should, the fact that this product is required to be used in situations that its gonna take a beating they should have know to use better glue on that item dont skimp on you products....

God Job for you man, want a cookie!!!!!!

vx4r
 

i have the vx4r.45 motor, i wont be using it for a while, any way by looking at the rotor to see if its affected? no big deal if i have to send it in, just want it to be all set for when i do install it ..

Might wanna get the swear out of your signature. I sure would hate for someone to report and get you banned.

WOW did i offend you that much.. that has totally has no point with the argument.... but if thats the way you play.. hey i understand.... if you cant take words then mybad man....

relax people, this thread is always nice don't make it messy.

Can you run it?

Mine and my friends both broke pretty fast just testing it in the street. ( like first battery pack, maybe second )

Thanks for the kind words. Im glad the systems are working well for you. We are working hard to change out everyones problem motors. The process of filling rma and then emailing a copy of receipt to [email protected] is working smoothly.

We were inundated with rma's so I had to switch over to the rma dept. I was really only doing tech support but we realized that the two deptartments need to combine efforts to help our customers. We will make sure to take care of all the problems in a quick and painless method. Thanks for all your support.

Well started to have a few problems with the viper setup tonight.

During a 5 min race it browned out it seemed twice. Lost evertyhing
and stuck at whatever input i had in it for about 2 secs during the same 5-mins

Temp'd motor 120 esc 100 after 5 mins battery was fully charged

ran buggy after another 5 mins. browned out 1 time and stuck throttle steering input 2 more times.
temp after another 5 mins was esc 110 motor 140

System is a VTX10/VST17.5. Can timing +45 gearing 33/72
AE b4.1

I am calling you guys tomorrow also about it

I spoke to you earlier on the phone. Please try the two solutions we talked about and give us a call back. Hopefully it works :)

I was very satisfied with Viper tech and customer support. I bought one of the first vtx10"s released and didn't have any problems. It started acting up around Christmas. Was having problems with shut down issues, but anyway I contacted Viper. They were very helpful and I filled out my rma and sent it in priority mail. It was returned to me 8 days later, replaced, and updated to new firmware. That was the week of Christmas. Very quick turn around and had us back at the track in no time. New one is working great! Thanks Viper!!:nod:

Yes, thanks Eric I will do

I will post what I find Friday night