Originally Posted by jhhack

My order number was posted in my opening post of this thread.

This email is regarding HobbyPartz order number
yhst-62196343123315-220505

Still havent heard back from anyone, and no refund has been processed. How about you find me a 50c pack and earn me back as a customer. You posted that you guys update hot items within a few minutes when possible, but i can tell you as a fact, that 50c hard case was still showing in stock 4 days later after I ordered, which you guys dont have stock to fullfil.

You have my order number, at least 6 emails from me in your system, and can PM me on here for any other personal information you may need.

I'm eagerly awaiting how you will resolve this and demonstrate your professed dedication to customer satisfaction.

Originally Posted by hobbypartz

Hi guys! Greeting from Hobbypartz. This is Tommy. I am part of the HobbyPartz Customer Management team and my job is to address any concerns you guys may have. I totally understand some of the frustrations you guys may have over the way we manage our inventory systems. The non-realtime inventory system is obviously a big flaw to our business and is by far the biggest complaint we have. I will definitely try to find a solution to this and hopefully have it fixed ASAP. But aside from that, even though it's non-realtime, we update it regularly on a daily basis and during peak business days, we do it regularly every 10-15 minutes or so...Because of that, sometimes HOT ITEMS get bought out too fast and that leads to problems! Just very sorry for that now and I know that dreadful out of stock email is too discouraging for many of you but believe in HobbyPartz. We will continue to advance in the industry and make customer experience our #1 PRIORITY! It has been our goal since we launched HobbyPartz in 2006. Really thankful for many of the kind-hearted supports from many of you guys! We'll definitely do more to give back to the community! Stay tune! 2011 has been a wonderful year for us and 2012 will be even more exciting! Many 60C to 65C are in productions! Don't give up on Hobbypartz!

Originally Posted by black05stxjt

I love my 5000mah packs but they are cutting the mustard in my heave scte....so i need some 6000mah and 60 to 65c packs...yall got something like that coming? if so when can we expect it? thanks jared

Originally Posted by jamr1130

Ha! I ordered my 50c battery only 10 minutes after getting an email blast from Hobbypartz about the batteries being in stock. Just like you placed the order and got email confirmation from them. Then 2 days later I get the very same email you got. I simply replied. "CANCEL MY ORDER!'

Originally Posted by jamr1130

Same issue with the 50c gens ace batteries. I still haven't heard back from my email response 3 days ago to cancel my order because of their mysterious "Out of stock" status of these batteries My order was placed on Dec.1st and today my paypal still has that charge as "pending". I check my status on Hobbypartz and the order is "on hold". Don't bother trying to call as the (866) number is out of service and the local (626) number will ring as long as you are willing to stay on the phone with no answer. I guess they are inundated with calls because of their screw up. Just a side bar I have ordered from them numerous times before with no issue. But I guess there is always a first.

Originally Posted by hobbypartz

Hi guys! Greeting from Hobbypartz. This is Tommy. I am part of the HobbyPartz Customer Management team and my job is to address any concerns you guys may have. I totally understand some of the frustrations you guys may have over the way we manage our inventory systems. The non-realtime inventory system is obviously a big flaw to our business and is by far the biggest complaint we have. I will definitely try to find a solution to this and hopefully have it fixed ASAP. But aside from that, even though it's non-realtime, we update it regularly on a daily basis and during peak business days, we do it regularly every 10-15 minutes or so...Because of that, sometimes HOT ITEMS get bought out too fast and that leads to problems! Just very sorry for that now and I know that dreadful out of stock email is too discouraging for many of you but believe in HobbyPartz. We will continue to advance in the industry and make customer experience our #1 PRIORITY! It has been our goal since we launched HobbyPartz in 2006. Really thankful for many of the kind-hearted supports from many of you guys! We'll definitely do more to give back to the community! Stay tune! 2011 has been a wonderful year for us and 2012 will be even more exciting! Many 60C to 65C are in productions! Don't give up on Hobbypartz!