GensAce / Hobbypartz.com - Love / Hate relationship
12-09-2011, 04:54 AM
#31
I've ordered from them once before and I received everything in a timely manner and as ordered plus I was pleasantly surprised with how fast it arrived. I just ordered a few more batteries two days ago and today I received an email from them that my order was just shipped. I'm hoping it'll be as ordered, wish me luck.
12-09-2011, 06:26 AM
#32
Tech Adept
iTrader: (10)
I have had pretty good luck with shipping from HP but it's the GensAce batteries that I have a problem with. I have been using 2S 5000 mah 40C and 4S 5000 mah 40C. Up until a month or so ago never had a problem with them so I decided to purchase another 4S1P's and the Resistance in one of the cells was out in left field, got a rma on that one and they sent me a replacement. That battery had one cell that measured 2 volts, wtf. Emailed them and they never got back to me. Tried one more time thinking they may have had a bad run of 4S bats. Not! This battery i just received had cell IR that was at 37 while the others were at 1.2. I'm done with GensAce. I agree that most if not all lipo's are made overseas, but there is a thing called quality control and GensAce has forgotten what that is..
glory to you bigjayjay1, I get star struck whenever I see you on the track. 
12-10-2011, 11:35 AM
#34
I was almost over being angry frustrated with these guys, but now I'm a little on fire again.
now 8 days in from the charge, still no refund.
11 emails, 6 phone calls (only one time they actually answered) and 4 days after they said my refund would be processed that day.
No refund, no replies, no answering of their phone in the past 4 days post refund promise.
I've opened a paypal dispute... This is just getting more and more ridiculous. How hard is it to log into paypal and click refund?
now 8 days in from the charge, still no refund.
11 emails, 6 phone calls (only one time they actually answered) and 4 days after they said my refund would be processed that day.
No refund, no replies, no answering of their phone in the past 4 days post refund promise.
I've opened a paypal dispute... This is just getting more and more ridiculous. How hard is it to log into paypal and click refund?
12-12-2011, 08:08 AM
#36
Still no refund or additional response from Hobbypartz
1 more email sent, multiple phone calls unanswered.
10 days from original charge, and 6 days from when i was told i would have my refund with 24 hours.
*sigh*
I really like these batteries, and have ordered 4 times before, but if you are risking this type of service each time you order if you run into an issue...
1 more email sent, multiple phone calls unanswered.
10 days from original charge, and 6 days from when i was told i would have my refund with 24 hours.
*sigh*
I really like these batteries, and have ordered 4 times before, but if you are risking this type of service each time you order if you run into an issue...
12-12-2011, 10:12 AM
#37
IF YOUR IN SOCAL & WANT THE 50C 2S 5KMAH's
Hey brotha.. and if anyone's in socal trying to get some Gens Ace 50c 5Kmahs, I found where most of them went. Rob's RC in Huntington Beach is selling them for 39.99 a pop(+ tax) and they have about 40 of em. I bought 2 the other day. And that was after ordering through hobbypartz.com and getting the damn "Sorry out of stock" email crap- and no refund yet.
12-12-2011, 10:32 AM
#38
Tech Master
iTrader: (120)
Hey brotha.. and if anyone's in socal trying to get some Gens Ace 50c 5Kmahs, I found where most of them went. Rob's RC in Huntington Beach is selling them for 39.99 a pop(+ tax) and they have about 40 of em. I bought 2 the other day. And that was after ordering through hobbypartz.com and getting the damn "Sorry out of stock" email crap- and no refund yet.
Good looking out!
12-12-2011, 02:35 PM
#39
Suspended
Hi guys! Greeting from Hobbypartz. This is Tommy. I am part of the HobbyPartz Customer Management team and my job is to address any concerns you guys may have. I totally understand some of the frustrations you guys may have over the way we manage our inventory systems. The non-realtime inventory system is obviously a big flaw to our business and is by far the biggest complaint we have. I will definitely try to find a solution to this and hopefully have it fixed ASAP. But aside from that, even though it's non-realtime, we update it regularly on a daily basis and during peak business days, we do it regularly every 10-15 minutes or so...Because of that, sometimes HOT ITEMS get bought out too fast and that leads to problems! 
Just very sorry for that now and I know that dreadful out of stock email is too discouraging for many of you but believe in HobbyPartz. We will continue to advance in the industry and make customer experience our #1 PRIORITY! It has been our goal since we launched HobbyPartz in 2006. Really thankful for many of the kind-hearted supports from many of you guys! We'll definitely do more to give back to the community! Stay tune! 2011 has been a wonderful year for us and 2012 will be even more exciting! Many 60C to 65C are in productions! Don't give up on Hobbypartz! 
Just very sorry for that now and I know that dreadful out of stock email is too discouraging for many of you but believe in HobbyPartz. We will continue to advance in the industry and make customer experience our #1 PRIORITY! It has been our goal since we launched HobbyPartz in 2006. Really thankful for many of the kind-hearted supports from many of you guys! We'll definitely do more to give back to the community! Stay tune! 2011 has been a wonderful year for us and 2012 will be even more exciting! Many 60C to 65C are in productions! Don't give up on Hobbypartz!
12-12-2011, 02:40 PM
#40
Suspended
2012 we're on a mission to sign up at least 500 of the most popular hobby shops in the nation! If you like your dealer to carry our goods, feel free to send them to MaxumHobby.com! Even if you want to, you can be our dealer too! We also have positions open for forum sponsors and forum rep, racetrack rep, flying field rep, etc...if you think you qualify, you are free to let us know! If we like what we see, you will be contacted! Thanks and have a wonderful Holiday Season!
12-12-2011, 02:41 PM
#41
Suspended
Still no refund or additional response from Hobbypartz
1 more email sent, multiple phone calls unanswered.
10 days from original charge, and 6 days from when i was told i would have my refund with 24 hours.
*sigh*
I really like these batteries, and have ordered 4 times before, but if you are risking this type of service each time you order if you run into an issue...
1 more email sent, multiple phone calls unanswered.
10 days from original charge, and 6 days from when i was told i would have my refund with 24 hours.
*sigh*
I really like these batteries, and have ordered 4 times before, but if you are risking this type of service each time you order if you run into an issue...
12-12-2011, 02:43 PM
#42
Suspended
Don't need to worry. We are not here to scam people. It doesn't make sense for us because our goal is to one day become a World-Class company. We just need to continue to listen to you guys and make improvement changes in a way that we can give our RC customers the BEST RC EXPERIENCE out there!
12-12-2011, 02:44 PM
#43
Suspended
I have had pretty good luck with shipping from HP but it's the GensAce batteries that I have a problem with. I have been using 2S 5000 mah 40C and 4S 5000 mah 40C. Up until a month or so ago never had a problem with them so I decided to purchase another 4S1P's and the Resistance in one of the cells was out in left field, got a rma on that one and they sent me a replacement. That battery had one cell that measured 2 volts, wtf. Emailed them and they never got back to me. Tried one more time thinking they may have had a bad run of 4S bats. Not! This battery i just received had cell IR that was at 37 while the others were at 1.2. I'm done with GensAce. I agree that most if not all lipo's are made overseas, but there is a thing called quality control and GensAce has forgotten what that is..
12-12-2011, 02:47 PM
#44
Suspended
If any of you guys have problems, just feel free to let me know! Also, you can always find HobbyPartz on Facebook! https://www.facebook.com/HobbyPartz
12-12-2011, 04:20 PM
#45
This email is regarding HobbyPartz order number
yhst-62196343123315-220505
Still havent heard back from anyone, and no refund has been processed. How about you find me a 50c pack and earn me back as a customer. You posted that you guys update hot items within a few minutes when possible, but i can tell you as a fact, that 50c hard case was still showing in stock 4 days later after I ordered, which you guys dont have stock to fullfil.
You have my order number, at least 6 emails from me in your system, and can PM me on here for any other personal information you may need.
I'm eagerly awaiting how you will resolve this and demonstrate your professed dedication to customer satisfaction.