Originally Posted by Jimz34

Can someone post up some pics of the trigger.
I would like to know if the brake portion of the trigger is adjustable like say on the KO radios. Is it a 3D trigger? I'm not grasping the side-to-side adjustment that is mentioned.
Thanks

Originally Posted by sunnymok

Hi Guys,

I purchased my DX6R yesterday and have a problem when registry my radio. I got my radio serial number from the dashboard and typed the serial number for registration for serval times and it showed as follow : WE HAD SOME PROBLEMS PROCESSING YOUR REGISTRATION:

The product model selected does not match the serial number entered.
You entered an invalid serial number. Please verify that you are entering the correct character(s). See the image to the right for character identification.
Please enter a valid Purchase Date.

I did check the serial number for times and sure it was correct. What should I do with this case? Sent an email to Spektrum but has no answer yet :-(

Thanks

Originally Posted by Cydeth

Did you select the correct model in the drop down list?

At the top of the list there are some DX6 radios listed, but the correct one is a lot lower down the list and is listed as "DX6R 6-CHANNEL DSMRŽ ANDROID-POWERED RADIO SYSTEM WITH WIFI/BT".

I know i made the mistake of picking one of the other DX6 radios when i first attempted to register mine.

Originally Posted by sunnymok

I did choose the right model from the list but it won't work.

I'd got respond from Spektrum and will have a try to follow their advising. Wish these may work. Thank you all.

Originally Posted by mkl

I think there are plenty of people who really like it. Being a new platform there are some growing pains, but I think it will be a great radio with lots of future growth.

Originally Posted by shagino

I know being an early adopter means dealing with growing pains but I've had a few issues.

Coming from a Futaba 4PKS-R, the radio feels solid. Good weight, just feels like a quality radio. Trigger was a bit soft and steering was too tight. Both of these are easily adjusted. No problem there.

Switching to the smaller wheel is easy but it definitely binds when tightening, like the foam runs a little think in the inside. Not too big of a deal.

I'm a lefty so that also means swapping the wheel. I like that the plugs were put on both sides of the board but it felt a little flimsy removing/plugging in the plugs. I also swap the wheel quite often to let others drive my car so I wish there was a metal plate as it's really easy to strip the plastic. My Futaba was plastic also though.

The radio is packaged with the charging cradle in the styrofoam. Unfortunately, it wasn't put in well with my radio so the left foot imprinted in the foam at the front of the cradle but not the right. This makes my radio unbalanced in the cradle and I'm not able to charge in the cradle. A bit annoying. I'll call Spektrum on Tuesday.

The micro SD slot seems a bit too far down. I needed to find something to press the top of the card down with as I couldn't get it to lock in with my finger.

Now, let's get to the actual software. I'm a software developer so I'm a bit critical here. The RaceWare version installed was 1.0.0 I think. I can't check check it as it doesn't start up anymore. More on that later.

Setting subtrim/EPA is tremendously painful with a touch screen. Would like a on the fly button to use HW switches set a value and precision will be way better. Maybe it's part of the software upgrade. Since the new version appears to be 1.0.4 but I can't get it to upgrade.

Some of the On the Fly buttons are set to +R. No idea what that means. I tried using the proper switched on their own then with the actual "R" button held down. Didn't seem to make a difference. Only On The Fly button I got to work was Steering speed I think. Didn't matter if I held the "R" button down. No other On The Fly buttons seem to do anything. Beeps when I used it though.

I wasn't able to drive with the screen off, putting the radio in sleep mode meant no radio transmission. There was an earlier post about still being able to use it as a radio if android crashed. I don't believe this to be the case. Maybe this is also addressed in the new update. Don't know.

So there's two parts of the software, the Channel Processer(CP) Firmware and the RaceWare app. The CP firmware needs to be installed by the google updater but all I get is Updating...There was a problem writing to the device)bad address).

I tried installing the RaceWare update and the RaceWare app no longer starts for me. Should have never shipped like this. I hope I'm missing a step here but right now, I can't use the radio.

Originally Posted by wkderf

I contacted horizon support via phone, concerning the known issues with this radio (updated charge cradle, MicroSD cover), as well as an issue they may or may not be a common occurrence, as on my radio I noticed that both the round "bar logo" decal on the back plate as well as the decal on the drop down plate were not applied properly, and are not aligned with where they are supposed to be placed.

Support said they had no info about a replacement cradle, despite the info on this thread showing otherwise. They also asked me to send in pics of the misaligned decals and microSD cover, which I did.

A week went by - and I did not receive a response.

Finally today I contacted support via phone again. I used the call back feature, and when I did receive the call back (nearly 2 1/2 hours later), the person on the phone had looked up my customer contact history, and said that they didn't send a response because they don't have any of the parts yet in stock, or any information about them. In fact, they don't even have part numbers for the cradle, MicroSD cover, or updated cradle (so he said).

In regards to the microSD card cover, his literal response was: "they are all like that - even mine, and I just deal with it."

Im sorry, but I didn't spend $500 to purchase a top-of-the-line radio, only to have a manufacturing defect that the company tells me I should "just deal with."

I was told to call back in a month, and they MIGHT have some updated info then. After that, he essentially stopped talking. He also said I would HAVE to call back to check on the cradle, as a new one would not automatically be sent out.

What is frustrating is that it appears as if different customers are receiving different info, whereas we should all be entitled to current and accurate information.

@Hacker07, is it possible for us DX6R owners to get some real answers on the cradle & microSD cover update, as well as a timeline, even if its an estimate. As others have suggested, you can contact us via our registration emails, if you prefer to not post the info on a public forum.

And if this isn't possible, is there at least a dedicated support rep we can ask for when we call in, who will have the most up to date info?

Throw us a line here. We are doing our best to stick with you during these growing pains, and I don't think what I'm asking for is unreasonable to help us maintain our support.

If you don't wish to disclose this info publicly, feel free to send me a PM.