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Old 01-12-2016 | 06:01 AM
  #1006  
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Yes but not needed.
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Old 01-17-2016 | 03:11 PM
  #1007  
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Does anyone use the Hotlink V2 with an android phone (Samsung GS2)? If so, that connectors did you buy to get it to go from speedy to phone?
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Old 01-17-2016 | 03:19 PM
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Originally Posted by Dadaman
Does anyone use the Hotlink V2 with an android phone (Samsung GS2)? If so, that connectors did you buy to get it to go from speedy to phone?
One of these is what you need...

http://www.samsung.com/us/mobile/gal...EPL-AU10WEGXAR
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Old 01-18-2016 | 09:26 AM
  #1009  
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Originally Posted by Hitokiri_2000
Hello everyone

I was wondering if anyone could advise me.

I just bought an RSX and I was wondering if I could use a larger power cap of say 16V 1500uF or larger Low ESR instead of the included 16V 330uF cap?
There's no need to really. But you can, make sure it's also low ESR.
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Old 01-18-2016 | 11:18 AM
  #1010  
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Originally Posted by Wanderer77
Thank you, I was going to ask the same thing!!! Got one ordered!!
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Old 01-18-2016 | 11:20 AM
  #1011  
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Randy, is Tekin shipping new units this month? Amain is showing next week but I was curious to know if that is a reliable date?
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Old 01-19-2016 | 08:05 AM
  #1012  
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I'll think about if I want to use a larger power cap or just use the one that comes in the package.
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Old 01-19-2016 | 08:09 AM
  #1013  
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Originally Posted by avaldes
Randy, is Tekin shipping new units this month? Amain is showing next week but I was curious to know if that is a reliable date?
I hope so.. seems like I've been waiting since november for an rsx to come in. Everytime we check stock its on back order.
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Old 01-19-2016 | 09:21 AM
  #1014  
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Mr. Pike You guys must be backed up? My Buddy sent his RSX ESC in Dec 9th Still zero word from anyone from Tekin. Man this really hurts my feeling to know that if I have a problem with anything Tekin NO ONE WILL CONTACT ME!!!

Wed the 20th will be 6 weeks With Zero info about his ESC ..

IS THIS the type of customer service Tekin gives to the PEOPLE?
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Old 01-19-2016 | 09:51 AM
  #1015  
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Originally Posted by Motorman007
Mr. Pike You guys must be backed up? My Buddy sent his RSX ESC in Dec 9th Still zero word from anyone from Tekin. Man this really hurts my feeling to know that if I have a problem with anything Tekin NO ONE WILL CONTACT ME!!!

Wed the 20th will be 6 weeks With Zero info about his ESC ..

IS THIS the type of customer service Tekin gives to the PEOPLE?
Has your friend called them? I've had nothing but great experiences with Tekin and Randy...
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Old 01-19-2016 | 10:01 AM
  #1016  
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Originally Posted by Motorman007
Mr. Pike You guys must be backed up? My Buddy sent his RSX ESC in Dec 9th Still zero word from anyone from Tekin. Man this really hurts my feeling to know that if I have a problem with anything Tekin NO ONE WILL CONTACT ME!!!

Wed the 20th will be 6 weeks With Zero info about his ESC ..

IS THIS the type of customer service Tekin gives to the PEOPLE?
We had been without RSX's for a while now, while we were waiting on some components to arrive, but had no ETA on when we would be receiving them. I can confirm that we are beginning to ship out service related units today. Customers are more then welcome to call or email us with any questions they may have in regard to there service.
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Old 01-19-2016 | 10:01 AM
  #1017  
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Originally Posted by Motorman007
Mr. Pike You guys must be backed up? My Buddy sent his RSX ESC in Dec 9th Still zero word from anyone from Tekin. Man this really hurts my feeling to know that if I have a problem with anything Tekin NO ONE WILL CONTACT ME!!!

Wed the 20th will be 6 weeks With Zero info about his ESC ..

IS THIS the type of customer service Tekin gives to the PEOPLE?
I responded to you via BookFace. You also posted this on the Tekin wall which isn't the appropriate place to find support for service, etc.

your "buddy" needs to reach out to either Service@, Support@ or myself at [email protected]

I find it hard to believe that he's not gotten even a response.
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Old 01-19-2016 | 11:18 AM
  #1018  
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Originally Posted by Randy_Pike
I responded to you via BookFace. You also posted this on the Tekin wall which isn't the appropriate place to find support for service, etc.

your "buddy" needs to reach out to either Service@, Support@ or myself at [email protected]

I find it hard to believe that he's not gotten even a response.
Randy,

I spoke with Jeremy in customer service. He told me you guys need to make some improvements and hardware updates. He said that you guys were waiting on parts and it cause a production backup. I am very understanding of these types of things. Being a Caterpillar salesman I have backups in my shop and ask for the patience and understanding of my customers. The one thing that is imperative to them understanding is good communication. Nobody ever contacted any of us with outstanding repairs. I had planned to let it go to about the 2 month mark before I contacted you. The holidays cause delays in production and shipping for everyone and I was giving time for that. That being said, I have another RSX that shut down on me and the. Started working again last weekend. Now that I know there are hardware issues and updates that need to be performed I am definitely going to send it in. My question is this; are you charging us for these repairs that areally not any fault of the customer? We are already out on shipping. Thanks for your response. -Wise Sullivan
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Old 01-19-2016 | 03:42 PM
  #1019  
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Originally Posted by Mason
I hope so.. seems like I've been waiting since november for an rsx to come in. Everytime we check stock its on back order.
and i sold 2 of mine
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Old 01-20-2016 | 09:08 AM
  #1020  
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Originally Posted by flysullivan
Randy,

I spoke with Jeremy in customer service. He told me you guys need to make some improvements and hardware updates. He said that you guys were waiting on parts and it cause a production backup. I am very understanding of these types of things. Being a Caterpillar salesman I have backups in my shop and ask for the patience and understanding of my customers. The one thing that is imperative to them understanding is good communication. Nobody ever contacted any of us with outstanding repairs. I had planned to let it go to about the 2 month mark before I contacted you. The holidays cause delays in production and shipping for everyone and I was giving time for that. That being said, I have another RSX that shut down on me and the. Started working again last weekend. Now that I know there are hardware issues and updates that need to be performed I am definitely going to send it in. My question is this; are you charging us for these repairs that areally not any fault of the customer? We are already out on shipping. Thanks for your response. -Wise Sullivan
Let me clear a few things up. Yes RSX has undergone a small surface
mount component change. Anytime something like this occurs, it slows
down production as well means we need to thoroughly test the new part
to assure the performance is exactly as expected. This takes time as
I'm sure you can understand. This time unfortunately occurred during
the holiday season, so it took longer than normal.

That being said, units are back in production and we do not expect
any future delays at this time. To answer your question of "are you charging us for these repairs that really not any fault of the customer?" We always stand behind our products, period. This particular component has nothing to do with a product failure. IF the component(s) that caused your failure for example are no fault of your own, it's use, etc then yes those are warrant-able under the 120 day period, or at our discretion outside that period.

I hope this helps clear things up.
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