Tekin RSX Thread
#1008
Tech Adept
iTrader: (2)
Joined: Jun 2014
Posts: 157
#1009
There's no need to really. But you can, make sure it's also low ESR.
#1010
#1013
#1014
Mr. Pike You guys must be backed up? My Buddy sent his RSX ESC in Dec 9th Still zero word from anyone from Tekin. Man this really hurts my feeling to know that if I have a problem with anything Tekin NO ONE WILL CONTACT ME!!!
Wed the 20th will be 6 weeks With Zero info about his ESC ..
IS THIS the type of customer service Tekin gives to the PEOPLE?
Wed the 20th will be 6 weeks With Zero info about his ESC ..
IS THIS the type of customer service Tekin gives to the PEOPLE?
#1015
Mr. Pike You guys must be backed up? My Buddy sent his RSX ESC in Dec 9th Still zero word from anyone from Tekin. Man this really hurts my feeling to know that if I have a problem with anything Tekin NO ONE WILL CONTACT ME!!!
Wed the 20th will be 6 weeks With Zero info about his ESC ..
IS THIS the type of customer service Tekin gives to the PEOPLE?
Wed the 20th will be 6 weeks With Zero info about his ESC ..
IS THIS the type of customer service Tekin gives to the PEOPLE?
#1016
Mr. Pike You guys must be backed up? My Buddy sent his RSX ESC in Dec 9th Still zero word from anyone from Tekin. Man this really hurts my feeling to know that if I have a problem with anything Tekin NO ONE WILL CONTACT ME!!!
Wed the 20th will be 6 weeks With Zero info about his ESC ..
IS THIS the type of customer service Tekin gives to the PEOPLE?
Wed the 20th will be 6 weeks With Zero info about his ESC ..
IS THIS the type of customer service Tekin gives to the PEOPLE?
#1017
Mr. Pike You guys must be backed up? My Buddy sent his RSX ESC in Dec 9th Still zero word from anyone from Tekin. Man this really hurts my feeling to know that if I have a problem with anything Tekin NO ONE WILL CONTACT ME!!!
Wed the 20th will be 6 weeks With Zero info about his ESC ..
IS THIS the type of customer service Tekin gives to the PEOPLE?
Wed the 20th will be 6 weeks With Zero info about his ESC ..
IS THIS the type of customer service Tekin gives to the PEOPLE?
your "buddy" needs to reach out to either Service@, Support@ or myself at [email protected]
I find it hard to believe that he's not gotten even a response.
#1018
Tech Regular
iTrader: (31)
Joined: Jul 2010
Posts: 413
I responded to you via BookFace. You also posted this on the Tekin wall which isn't the appropriate place to find support for service, etc.
your "buddy" needs to reach out to either Service@, Support@ or myself at [email protected]
I find it hard to believe that he's not gotten even a response.
your "buddy" needs to reach out to either Service@, Support@ or myself at [email protected]
I find it hard to believe that he's not gotten even a response.
I spoke with Jeremy in customer service. He told me you guys need to make some improvements and hardware updates. He said that you guys were waiting on parts and it cause a production backup. I am very understanding of these types of things. Being a Caterpillar salesman I have backups in my shop and ask for the patience and understanding of my customers. The one thing that is imperative to them understanding is good communication. Nobody ever contacted any of us with outstanding repairs. I had planned to let it go to about the 2 month mark before I contacted you. The holidays cause delays in production and shipping for everyone and I was giving time for that. That being said, I have another RSX that shut down on me and the. Started working again last weekend. Now that I know there are hardware issues and updates that need to be performed I am definitely going to send it in. My question is this; are you charging us for these repairs that areally not any fault of the customer? We are already out on shipping. Thanks for your response. -Wise Sullivan
#1020
Randy,
I spoke with Jeremy in customer service. He told me you guys need to make some improvements and hardware updates. He said that you guys were waiting on parts and it cause a production backup. I am very understanding of these types of things. Being a Caterpillar salesman I have backups in my shop and ask for the patience and understanding of my customers. The one thing that is imperative to them understanding is good communication. Nobody ever contacted any of us with outstanding repairs. I had planned to let it go to about the 2 month mark before I contacted you. The holidays cause delays in production and shipping for everyone and I was giving time for that. That being said, I have another RSX that shut down on me and the. Started working again last weekend. Now that I know there are hardware issues and updates that need to be performed I am definitely going to send it in. My question is this; are you charging us for these repairs that areally not any fault of the customer? We are already out on shipping. Thanks for your response. -Wise Sullivan
I spoke with Jeremy in customer service. He told me you guys need to make some improvements and hardware updates. He said that you guys were waiting on parts and it cause a production backup. I am very understanding of these types of things. Being a Caterpillar salesman I have backups in my shop and ask for the patience and understanding of my customers. The one thing that is imperative to them understanding is good communication. Nobody ever contacted any of us with outstanding repairs. I had planned to let it go to about the 2 month mark before I contacted you. The holidays cause delays in production and shipping for everyone and I was giving time for that. That being said, I have another RSX that shut down on me and the. Started working again last weekend. Now that I know there are hardware issues and updates that need to be performed I am definitely going to send it in. My question is this; are you charging us for these repairs that areally not any fault of the customer? We are already out on shipping. Thanks for your response. -Wise Sullivan
mount component change. Anytime something like this occurs, it slows
down production as well means we need to thoroughly test the new part
to assure the performance is exactly as expected. This takes time as
I'm sure you can understand. This time unfortunately occurred during
the holiday season, so it took longer than normal.
That being said, units are back in production and we do not expect
any future delays at this time. To answer your question of "are you charging us for these repairs that really not any fault of the customer?" We always stand behind our products, period. This particular component has nothing to do with a product failure. IF the component(s) that caused your failure for example are no fault of your own, it's use, etc then yes those are warrant-able under the 120 day period, or at our discretion outside that period.
I hope this helps clear things up.



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