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Old 06-22-2011 | 06:04 PM
  #2011  
Shirk
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Originally Posted by SaladFork
I'm corner marshaling on Saturday and look over at Raegan and he's on the phone (while marshaling lol). After the race I asked who he was on the phone with... Turns out he was fielding a tech support call at 8:30pm on a Saturday during a race.

Just thought I would post that up and let the guys know the Viper guys commitment to making sure everyone is running smoothly. Including me.

WTG Viper!
Soo thats what he was doing on Saturday, multitasking...
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Old 06-22-2011 | 06:05 PM
  #2012  
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Got my my VTX 10.5 combo finally wired up the rest of the way today and I was not impressed. It almost caught fire from the C terminal. It was smoking and glowing red just after a few seconds of being turned on. I was wondering if anybody else has had this issue?
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Old 06-22-2011 | 06:13 PM
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Originally Posted by X God
Hey Raegan it was nice talking to you the other day
For sure Lou. Anytime I can help or give helpful advice.
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Old 06-22-2011 | 06:16 PM
  #2014  
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Originally Posted by burris7555
Got my my VTX 10.5 combo finally wired up the rest of the way today and I was not impressed. It almost caught fire from the C terminal. It was smoking and glowing red just after a few seconds of being turned on. I was wondering if anybody else has had this issue?
Sounds like you crossed a post with solder. I would have to inspect it in person to see for sure. They are all tested from the factory for 5 min under a load. That type of failure is very uncommon. Please go to our website and fill out the rma and send it in. You have a 1 year warranty. No worries.
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Old 06-22-2011 | 06:18 PM
  #2015  
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Originally Posted by SC_RAGE
Damn skippy. I almost died from that situation. End of straight almost got tagged by a sc at full speed.
It was novice, coulda happened anywhere on the layout
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Old 06-22-2011 | 06:20 PM
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Originally Posted by burris7555
Got my my VTX 10.5 combo finally wired up the rest of the way today and I was not impressed. It almost caught fire from the C terminal. It was smoking and glowing red just after a few seconds of being turned on. I was wondering if anybody else has had this issue?
Please take a close up image of your solder posts if possible
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Old 06-22-2011 | 06:21 PM
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Originally Posted by SC_RAGE
Sounds like you crossed a post with solder. I would have to inspect it in person to see for sure. They are all tested from the factory for 5 min under a load. That type of failure is very uncommon. Please go to our website and fill out the rma and send it in. You have a 1 year warranty. No worries.
That is also what I though I had possibly done but wasn't the case. I called A-Main and they are getting back with me tomorrow...
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Old 06-22-2011 | 06:37 PM
  #2018  
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Originally Posted by burris7555
That is also what I though I had possibly done but wasn't the case. I called A-Main and they are getting back with me tomorrow...
Go to our website and fill out the rma and send it to us directly. Saves you about a week of turnaround.
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Old 06-22-2011 | 06:45 PM
  #2019  
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Originally Posted by SC_RAGE
Go to our website and fill out the rma and send it to us directly. Saves you about a week of turnaround.
Would it be ok if I call and talk to you in the AM? Got a few questions before I send it in...
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Old 06-22-2011 | 06:48 PM
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Originally Posted by burris7555
Would it be ok if I call and talk to you in the AM? Got a few questions before I send it in...
you could call him right now he would answer the phone.
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Old 06-22-2011 | 06:53 PM
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Originally Posted by SC_RAGE
For sure Lou. Anytime I can help or give helpful advice.
Hey Raegan, sorry i couldnt contact you I had a busy day and noticed your email, when is the next time you will be in?
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Old 06-22-2011 | 06:54 PM
  #2022  
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Originally Posted by Cult Racing
Hey Raegan, sorry i couldnt contact you I had a busy day and noticed your email, when is the next time you will be in?
Im out tomorrow for testing. Ill be in friday all day.
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Old 06-22-2011 | 06:56 PM
  #2023  
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Originally Posted by smokinu
you could call him right now he would answer the phone.
Im not in the office at the moment but you could pm me and I will answer any questions.
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Old 06-22-2011 | 07:57 PM
  #2024  
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Originally Posted by SC_RAGE
Im out tomorrow for testing. Ill be in friday all day.
alright kool, ill be at wcrc. Just got to remember to call because when im at the track i tend to forget things and just wanna race lol.
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Old 06-22-2011 | 08:12 PM
  #2025  
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Originally Posted by mini-dub
Please take a close up image of your solder posts if possible
What good is a picture going to do? I will be sending it in you can see it with your own eyes.
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