Hobbywing Customer Service
#31
It was never hooked up backward. It never went into calibrate mode. They do not care!!!! Yes it had correct I.d. barcode on box and yes Nitro House is an authorized dealer. Nitro house is taking care of it like a professional the opposite of what Hobbywing has done. I do not dictate map pricing or care what it is. Easy Nitro House will get more of my business and Chinawing will get none of my business.
#32
And 99% of it is trash. I did not have that tone until I was shit on. I call it like I see it. is that aggressive enough for ya? BY the way talking about products not a race of people. Sorry I hurt your feelings and if you called me a racist in person I would seriously take it up with you face to face.
#34
Joined: Nov 2008
Posts: 15,739
From: RIP 'Chopper', 4/18/13 miss you bud:(
1) China is a country not a race
2) China has a long earned and deserved reputation for producing high volume low quality products. That's a simple fact.
3) China does have the ability to produce high quality products. IF a manufacturer/customer requests and pays for said quality.
4) People need to stop looking for issues where there aren't any. If flashing a SJW badge is a persons thing, I suggest Facebook.
#36
Tech Adept
iTrader: (2)
Joined: Feb 2020
Posts: 243
fair enough... take a look at TeamPowers, I know a local team driver that raves about their ESC's, perhaps they can offer the level of service you demand:
https://www.teampowersusa.net/collec...esc-technology
https://www.teampowersusa.net/collec...esc-technology
#37
Tech Rookie
Joined: Sep 2022
Posts: 10
It's sad when a company is excellent in general, it has a disgusting support service. Because it usually costs the reputation of the whole business, no matter how good it is. No wonder smart people came up with a solution to engage in and organize business, production, and entrust communication with customers to professionals in their field.
#39
Tech Apprentice
Joined: Dec 2016
Posts: 68
#40
Which American company actually makes their own ESCs? I've seen you push Pro Performance RC quite a bit, but they're manufactured by ZTW (a Chinese company), and Pro Performance RC doesn't publish their manuals or firmware updates on their website. That doesn't instill a lot of confidence in their level of support. From a customer perspective, there's no real difference buying from them than there is buying from a US distributor for Hobbywing.
#41
Tech Adept
iTrader: (1)
Joined: Mar 2021
Posts: 153
Which American company actually makes their own ESCs? I've seen you push Pro Performance RC quite a bit, but they're manufactured by ZTW (a Chinese company), and Pro Performance RC doesn't publish their manuals or firmware updates on their website. That doesn't instill a lot of confidence in their level of support. From a customer perspective, there's no real difference buying from them than there is buying from a US distributor for Hobbywing.
#42
There is big differences,the Pro Performance esc is faster on the clock then the G2 and the support from them is second to none. I can simply message the company page and get an esc setup sheet usually in minutes no matter where at I am racing and my shiz be dialed. Try to get that same support from Hobbywang. No firmware updates published on their site bc there hasn’t been a need for any updates yet they got it right the first time unlike most others. The manual comes with the esc’s and I don’t care where they are made made the esc’s just straight rip! And at the end of the day I am supporting an American company vs a large Chinese monopoly and I’m cool with that.
And you're kidding yourself if you think they wrote the firmware themselves.
#43
Suspended
iTrader: (8)
Joined: Apr 2004
Posts: 781
From: Pennsylvania
Most of your argument is about performance, which is irrelevant to support. What if someone loses or damages the manual, or wants to view it before purchasing? There really should be a digital copy on the site. I can't see what programmable options it has to compare against others.
And you're kidding yourself if you think they wrote the firmware themselves.
And you're kidding yourself if you think they wrote the firmware themselves.



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