Hmmm, haven't seen a BMW Electric car. . . I have seen trucks that run on Canola (actually, biodiesel but we tease them about running on corn oil. . . :D ) so it's still a fairly decent analogy - and no analogy is perfect. My point was that this is a technology that hasn't been applied to this field (no biodiesel cars in production).

An electronic glitch in a car (like the problematic thing in the 700 series) is far more inexcusable, to me, than something like this - where it's a fairly new technology application.

sure, DSS has been around. I doubt it's been in use for 25 years - that would make it being used in the late 70's. . .and while I wasn't exactly at the technologica forefront back then, I was using shortwave radios and following technological advances and don't remember much about DSS (note, different than SS. . .). In any case, this isn't an argument about whether DSS has been around - it's about a new application of a technology - and there is GOING to be problems.

If you don't like it, then go to eBay and pick up an old CS2P. . .that technology and application is tried and true. . . :D

this is a typical problem with ANY early adopters.

Anyone remember Windows CS? ACK. I had an early iPaq and it was a struggle for a LONG time. . .and it wasn't serviceable since it was a "software problem"

:lol: it's why I carried my Palm as well as my iPaq. :D

problem is, too many peope are living above their means.

If you can't wait a month for a manufacturer to correct a glitchy/defective $159 product, then you can't afford the product in the first place.

yep been there and done that with teh windows thing. was able to get it upgrade and patch to ce and then ce2 and ce3. all at no cost from compaq.

my point is that though new technology has its problems, vendors that stay at the fore front of new technology need to stay at the forefront of customer service and support. What you say as new technology applying to the field. I would propose to you that the telemetry that is available for such sport like F1 where the engineers can adjust components of an engine while it is on track and the telemetry data that it sends back is using a similar technology. I beleive the problem here is in the execution of that technology in the modules that Horizon has put out.

we can go all day on this, but for all you guys that think I am in left field on this one, just put your money where your mouth is. Send me $159 for the module and receiver and when they actually work. and I mean when they are acceptable technology for the masses, I will send you a transmitter and trasciever. of course they won't be $159, they will probably loose 15% of their price by then, but I promise, I will send it to you then. Just pm me and I will get you my address to send the money orders to me.

you are out of your element. this is not a matter of can't afford, it is a matter of not being taken. This is consumer rights. man you are in the ozone on that one.

Remember the guys on the fore front of technology are the ones with the deep pocket, because everythign cost more up front. But we are also the one that have the smallest patience and want eveything NOW. As such, we also expect the thing to work or at least to be active in the progression of the technology. Which means that If horizon was actively working with me on the problem, I don't think I would react the way I did, but they are putting me on perpetual hold until they are good and ready to send me a new part.

Oh boy...

This is a problem with people who think they have it all figured out... usually due to some success in the business world. You think you deserve more attention that the 12 year old kid down the street who's mother bought him this system for his birthday. Funny thing is, you are both stomping your feet and crying because you can't get your way. You know what, you just have to wait... whoa, weird concept I know, since you are used to everyone kissing your *** all the time.

I'd hate to be one of your vendors, but I'd love to be one of your customers, lol. You know the guys at Compaq have your picture on the wall of problem customers, haha.

Instead of asking for donations, why don't you dig in those deep pockets and buy a freaking reciever, you must have 9 or 10 cars to choose from, so I'm sure you could use it.

Oh, by the way, my Spektrum, with 2 recievers in 2 different cars works flawlessly. I do have a dead fan that came from Trinity though. You think you could include Trinity in your class action lawsuit so I can get my $10 back without sending this fan back in?

Mike

you are probably correct that vendors may hate me, but the funny thing is that you are also correct, that customers love me. We have a very high satisfaction with our customer and I have almost all of my customers that I started the business out with just a short 10 years ago. Why do they like me? because they get what they pay for. Have some of them been at the forefront, yes, did they have pains, yes. I personally worked at a customer's site for 8 weeks with a vendor trying to figure out the problem. Each Monday we would sit with the customer and tell them where we were with the problem and at what point we are at in the resolution. 8 weeks down the road and the problem was finally solved. Guess what, this customer even going through the pains was glad that we spent the time to keep them aware of where we were that they are a refence customer for us when we engage on beta\alpha product installations.

When the problem arised during implementation, our customer was notified of the bug the vendor was notified and with a common front, we notified the customer with options. They can pull out of the project, or we can move on and resolve the problem and they would have the product they purchased that fit their needs.

Wow that was alot of reading to get no information for 2 pages.:cry: :cry: :cry: :lol: :lol: :lol:

Then your not out any money? Sounds like you have the situation in hand. :weird:

you are correct, I am not. But i would have prefered that horizon did the right thing and gave me a refund. Let me know when the systems are working and I can get a new one or give me credit so that I can apply it toward a new and improved version.

I am not bashing the technology per say. I know that dss will be the way to go. I just hate how some companies expect you to pay for being a beta tester. If it is beta, then give it out to your tester. if you want a broader range then sell it at a reduced rate and let them know that the product is in beta and offer them a discount on the release once it is working. I guess it is all about integrity.

Well, I'll tell you that I won't send YOU $159. I had no problem sending it to Horizon.

Just an update - I sent in 2 receivers and an M8 module. I called to get a status update and heard that one receiver was repairable as was the module. I got the tracking number and I was happy. :D

I watched the package travel along its merry path and arrive, this afternoon, here!

I do have to wait for a replacement of the non-repairable receiver. I don't find this to be unbearable. I'll have to switch the receiver this weekend until I get the new one. Shoot - I might look around until i can find one and purchase it - a spare can be a good thing.

However, I've found that their customer service has been very good. I have not found them to be anything but forthcoming about status of items, what's happening with it, etc.

I've found them to be prompt with getting my items repaired and sent back.

I deal with technology vendors all the time (Asst Director of Academic Computing) and these have been as good as anyone.

I think I may have missed part of your story. Horizon hasn't offered to upgrade the software to the latest version or fix the bind button? Cause everybody I see that has sent it back in to be fix or repair has gotten it done.

FYI, you can't lemon a car when you first buy it and the process is much more complicated than you make it sound. And most of the time you still pay for the time you had it.

If you had an issue and Horizon hasn't made an attmept to replace the product I'd be very surprised.

There are several cars and thing I've seen that break more than they should in the beginning and it takes a few tweaks to get it right. I can say that the first XRAY TC that came out was far from the product it is now. It looked pretty but didn't work. TC3, broke arms, HPI blah blah blah..

Half the problem with the internet is that the few people that have problems blow it out of proportion sometimes.

I'm sorry you had a problem, but I really think that you skipped a few steps in the process. If you're not happy with the product the place you bought it from should be the one you go to. They have more leverage and can get things done better than an irrate customer can.

good for you. that woudl be my expectations as to how it should be. But what if the one transciever that could not be fixed was the only one you had? Would you go out and purchase a second? And how do you know if the one that you purchase is the new version or the old one that is not working and if you get an old one if that one will be repairable.

If horizon could have even sold me a new transciever that they know would work for me. I would not be so concerned about the time table as to when mine would be fix.

I guess what I am saying is that I am out $159 and I and can not even go purchase another unit adn beleive that the new unit will actually work and not be one of the many that are defective.

beta tester * new improved * have you really read through this thread? or read the Spektrum / Horizon site? The spektrums are being used my MANY without problem - like i mentioned earlier it is too bad you happened to have a problem. But you continually trash the product and company's... do you expect that type of behavior to get you any where?

it seems like you unfortunately have a bad "bind button" because if it was ONLY the software upgrade needed it would have been upgraded and return as Boomer mentions above.

really take a deep breath and enjoy life - i can not believe how you continue to drag this story on. are you expecting to accomplish something here :confused:

Is that blowing it of proportion Derek? :nod:

I have 2 recievers, purchased from different geographical areas, both work, WOW I'm LUCKY! Maybe yours didn't work because of bad "Vendor Karma", lol.

You are just making excuses now so you can complain....

Sorry to everyone else about wasting bandwidth, and your time reading this...

Mike

theisgroup:

So....
What module did you use before you bought the Spektrum?
Do you still have it and the receiver??