ICrashed

I am totally bummed with a Thunder Power Lipo Pack that I just recently purchased.

After one RUN the battery had a short and started to catch on fire. I immediately stopped running my car and disconnected the battery. The battery is sitting on my porch because I don't want it to burn my house down.

What really bothers me is that not only does the 170 dollar battery not work but I emailed them with my warranty questions and they haven't responded to my claim. Bad customer service in my opinion.

dietDrThunder

iTrader: (3)

How much time has passed since you emailed? Did you try calling them? How about the place you bought it?

RC Dad

iTrader: (26)

wow. how low did you run that pack? Do you have a LVC on your speedo?Overdischarging is probably the biggest reason for LiPo failure.

We've had nothing but great luck with TP lipos

ICrashed

I still haven't heard back from them. I only ran the pack for about ten minutes. It was the "balancing" wires that shorted out. They started smoking, melted the balancing plug, and continued to arc until I separated the wires.

For such an expensive pack i really wish I would hear back from them. I am just unhappy with their customer service.

Duster_360

iTrader: (21)

Nothing that I'm aware of says you can't keep calling them......have you filled out this and sent it in - thats what you're waiting to hear back from??


http://thunderpowerrc.com/rma.html

Kent Beal

iTrader: (72)

Just call them.

LadiesFirst

I also had a problem with a Thunderpower 40C battery and had posted it on offroad back in January. I was able to get a quick response from Thunderpower by emailing Jim Skiinner, Jr. His email address is [email protected]. Try him, he's pretty prompt at responding; however, if the cells are not in stock it's up to you to keep bugging him as he will not update you. I have been waiting since January for a new pack at half price and wrote to him again recently. He is quick to respond to your email questions. Hope this helps!

Diane