Hobbywing Customer Service
 

Buyer beware. Hobbywing North America does not honor warranty of their defective Chinese trash. I purchase a new 160 amp G2 that is suppose to have reverse polarity protection and new out of the package would not calibrate to transmitter due to defective on/off switch. HW decided not to honor warranty due to the seller NitroHouse Hobbies selling item $10 below map pricing. (not sure how that is my responsibility) Offer to sell me one to replace their defective Chinese junk for $99 plus shipping...…………….No thanks I will give someone else $200 not to ever buy another piece of their trash ever again. Wish I had the $1000 back I wasted on their trash over the last couple of years.

Any suggestions for a good mod TC speedcontrol that stands behind their products.
https://cimg8.ibsrv.net/gimg/www.rct...7285b68499.jpg

I don't see how your purchase price has anything to do with anything.
Tekin, the best customer service since Novak...

Agreed, that is why they will never get any of my business ever again. Might have to give Tekin a try.

I'm just going to say that stinks! I would be so ticked off. I wonder if it states in their warranty that if you buy the product for less than map it voids the warranty. I would contact the Ebay store and show them the email from Hobbywing. As to other manufactures. I have used, and still use Tekin. Their products are good, and they do have a presence here. But, I am also looking to switch, possibly to R1. I can say, if you have ios for your phone, you may want to look somewhere besides Tekin. If you have an android, you are fine.

The new R1 speedo has been great. Kemp and I are both running them in stock/super stock classes and he is doing some Mod testing with one this weekend. Went away from Tekin's due to cost and completely happy so far.

EA

Totally stinks. I just looked and NitroHouse Hobbies listings due state they have a return policy. Have you reached out to them? eBay? PayPal buyers protection?

Nitro House Return policy

After receiving the item, contact seller within Refund will be given as Return shipping 30 days Money back or replacement (buyer's choice) Seller pays for return shipping

Now, I due believe HobbyWing should honor the warranty as they can make exceptions, but I also looked and one of their last bullet points does state:Again, they can make an exception, but they are choosing not too. This does suck no matter what and I would feel the same way...I bet there is a way to recoup your money/get it replaced, and then if you don't want it, at least sell it. Sorry man, totally sucks.

Don't know what the laws are in the USA. In the UK if you buy a product and it's defective, your return it to the store, not the manufacturer. Your relationship/contract is with the store, not the manufacturer.

So take their advice and return it to the store.

If they refuse to offer a refund or exchange, you have support from your credit card company or PayPal.

Hobbywing make the best electronics available, so my advice is to buy another one once the refund is sorted. You won't find anything better.

Which esc are you using? I'm hoping the super stock works for stock racing. How about the phone app, and what os do you use?

Hobbywing usa protecting themselves from gray market import, return it to the seller.

All warranty items are handled through the manufacture. Not the retailer. Ive had to deal with this before through my store. And hobbywing was the same company I had issues with.

EA

We are using the stock one and have the mod one in a car. Can tell zero difference in stock or super stock with them. The app is great. Much much better than the hobbywing app that rarely works for me. I use an iphone.


EA

yes I emailed nitro-house their response

I bought it hrom nitro-house who is listed as an authorized dealer. You would think HW would take it up with them.

My next stop is with Paypal protection. I emailed Nitrohouse with Hobbywing response to see what they would do. So far both are pointing finger at each other and doing nothing so I will wait a day and contact paypal with both of their responses.

Yeah in that case they should honor the warranty and take appropriate action with nitro house. Either way ebay is super easy to work with as a buyer when there is a problem.

Eh, I've found Tekin to have less reliable products (I've had a couple of ESCs gone bad). So because of faulty product, I've dealt with their customer service more often. As far as reliability, I've never had a single issue with my Hobbywings, Castle, or Orcas. Much more robust.

Tekin does not stand behind their product, they'll just "sell" you a new ESC at their own cost instead of repairing your item. It is their business model. I don't know why so many people see this as a positive back then. Granted, things are probably better in the 5 years that I've gotten rid of all my Tekin stuff. But the 3 times I dealt with them have been negative.

Take my experience with a grain of salt. I have not dealt with Hobbywing customer service yet. *crossing my fingers I don't have a future issue*

Does your product have a marking on the UPC stating that it's part of the "AUTHORIZED DEALER NETWORK"?

https://www.hobbywingdirect.com/page...34256fb4&_ss=r

https://cimg1.ibsrv.net/gimg/www.rct...0057cf8ee4.jpg



Their policy is very clear, if you have that marking on your product, then the USA distributor needs to honor it, if not then your issue is with the "Discount Store" that this policy is trying to protect the rest of us consumers from.

Did you also read the fine print on the policy for reverse polarity?

https://cimg0.ibsrv.net/gimg/www.rct...785a44d84f.jpg

It sounds to me like you may also have a misunderstanding of what "Reverse Polarity Protection" means, you still need to replace the caps at your own expense based on what I am reading:
https://www.hobbywingdirect.com/blog...b51c3a0f&_ss=r

I am surprised that the HW Tech doesn't simply sell you a replacement cap bank?

I personally like the feature of being able to replace the caps as opposed to junking the ESC, I choose to stay with HW ESC's knowing that I have that extra level of protection. They have also provided deep discounts to replace any electronics outside warranty which has helped keep me as a loyal customer ;)

I have seen G2’s be severely damaged still from reverse polarity. It seems more marketing tactics than anything.

Although I have not reversed the polarity on any of my ESC's I do know of a local racer at the track who recently blew out his caps and simply replaced them, no issues for him after swapping them out ;)

To op you have 2 options
1st is nitro house.contact them if you dont get a nib item replacement then
2nd is paypal claim

Ive never had any issue with Tekin products.

What kind of damage? Were they functional afterwards with caps replaced?

I have had this same issue with hobbywing. Stated that a motor would only work right with the sensor wire unplugged I tried new wire and motor and they kept telling me it was my motor but they all work fine on a stock Spec esc. Not sure I’d buy there products again

It was never hooked up backward. It never went into calibrate mode. They do not care!!!! Yes it had correct I.d. barcode on box and yes Nitro House is an authorized dealer. Nitro house is taking care of it like a professional the opposite of what Hobbywing has done. I do not dictate map pricing or care what it is. Easy Nitro House will get more of my business and Chinawing will get none of my business.

The OP is misleading, you stated:


Does this not have anything to do with your issue?

Now you are claiming that the problem is that they couldn't help you get the ESC into calibration mode?

Sounds to me like a miscommunication issue all the way around... they probably already lost you as a customer and never had a chance before you first contacted them.

I would be willing to bet your calibration issue has something to do with your transmitter settings... I have seen calibration issues in the past when folks don't have the throttle perfectly centered, if you have any negative trim or ABS brake enabled, then it won't calibrate per the manual, I would double check your radio and follow the calibration steps very carefully, they can be tricky... I've helped a lot of guys at the track who were going stir crazy and couldn't get their ESC's to calibrate to save their lives, then once I show them, they're like "Dude that's all there is to it?"

Agreed, I seen one this past weekend

Maybe you could answer this too... what kind of damage? Were they functional afterwards with caps replaced?

I’m curious to know as the marketing has worked on me and these would be a strong contender for my next esc purchase.

At first I thought it was annoying to have an external bank of caps to have to mount independently from the ESC, I've seen some folks do a poor job and they flopped around and got chewed up by the center drive system, but I think it's worth the risk by having the flexibility to easily swap out the cap bank if something goes wrong... I have never had to swap the cap bank, but I know of 1 guy who recently popped his caps and replaced them without issue, also heard of several others on the forums who also have successfully replaced their cap banks after reversing polarity.

two other older HW speedos calibrated to exact same transmitter settings on different models. As well as an orca in another car. I have only been racing RC cars for 35 years so ya I probably have no clue. Conclusion: Speedo defective out of the package!!!

fair enough... take a look at TeamPowers, I know a local team driver that raves about their ESC's, perhaps they can offer the level of service you demand:

https://www.teampowersusa.net/collec...esc-technology

I will vouch for the OP, very sharp guy that knows RC cars better than anyone!

This passive aggressive racism isn't really helping your cause. Just about everything is made in China these days.

And 99% of it is trash. I did not have that tone until I was shit on. I call it like I see it. is that aggressive enough for ya? BY the way talking about products not a race of people. Sorry I hurt your feelings and if you called me a racist in person I would seriously take it up with you face to face.

https://cimg1.ibsrv.net/gimg/www.rct...23dfe005f.jpeg

"Passive aggressive racism"...

1) China is a country not a race

2) China has a long earned and deserved reputation for producing high volume low quality products. That's a simple fact.

3) China does have the ability to produce high quality products. IF a manufacturer/customer requests and pays for said quality.

4) People need to stop looking for issues where there aren't any. If flashing a SJW badge is a persons thing, I suggest Facebook.

One word about Hobbywing’s customer service is Trash, but they have a stronghold in the industry and can do that but I rather use a product that comes with support

every local team driver/contracted customer raves about their teams products it means nothing anymore the entire industry needs an overhaul with “sponsoring” the world for easy money

Their products are slower than other brands these days and the customer service has always been a disgrace with them. I rather support American company’s then support HW and honesty see no reason to run their equipment regardless

https://events.redrc.net/wp-content/...10AOverall.jpg

Which American company actually makes their own ESCs? I've seen you push Pro Performance RC quite a bit, but they're manufactured by ZTW (a Chinese company), and Pro Performance RC doesn't publish their manuals or firmware updates on their website. That doesn't instill a lot of confidence in their level of support. From a customer perspective, there's no real difference buying from them than there is buying from a US distributor for Hobbywing.