Originally Posted by Csaari77 (Post 10308443)

Has anyone else had issues with Speed Passion customer support in the US?

I purchased a Program box for the Cirtix Club Race from TQ hobbies around Christmas. Unfortunatly, the program box did not contain the decal for the Club Race ESC, but it had 4 other versions. I contacted customer support on the 30th of December to inquire about getting the correct decal shipped. Albert Mui answered my email fairly fast and we exchanged some additional information. Albert stated that a decal would be sent to me.

On Jan. 30th, still no decal, I contacted Albert again. He seamed surprised that I hadn't recieved it and said he would mail another decal. It's now Feb. 10 and I still don't have anything! I'm beginning to think that the decal was never mailed, or I'm living in an area that takes 2 months to get things from Speed Passion.

I know that a missing decal isn't a world changer, but it's the principal of it. If you tell your customers you are going to do something, do it and don't BS them. Is this the way SP's customer service operates, or is this situation an exception?

Originally Posted by iggihk (Post 10313219)

Guys, for some reason, I just couldn't find the Reventon PC Software on the SP site.

Anyone got spare time bother to post a link for me please?:smile:

Originally Posted by Csaari77 (Post 10312040)

The decal I'm missing is the one for the Cirtix Spec Race ESC.

Like I said, it's not the decal although I would like the correct one for my programing box. My problem is with the lack of follow through on the customer service end, and then being mislead by the customer service rep not once but twice.

The fact that Solara comes online and helps people has nothing to do with my issue. It's awesome that he is available to help people on this forum, it's just unfortunate that the level of support he provides isn't translating to the CS support on other ends.

Originally Posted by Nexus (Post 10319296)

Anyone running or try a Cirtix Stock ESC w/ a 13.5?


Just wondering.

Originally Posted by Csaari77 (Post 10312040)

The decal I'm missing is the one for the Cirtix Spec Race ESC.

Like I said, it's not the decal although I would like the correct one for my programing box. My problem is with the lack of follow through on the customer service end, and then being mislead by the customer service rep not once but twice.

The fact that Solara comes online and helps people has nothing to do with my issue. It's awesome that he is available to help people on this forum, it's just unfortunate that the level of support he provides isn't translating to the CS support on other ends.

Originally Posted by Nexus (Post 10319296)

Anyone running or try a Cirtix Stock ESC w/ a 13.5?


Just wondering.

Originally Posted by iggihk (Post 10313219)

Guys, for some reason, I just couldn't find the Reventon PC Software on the SP site.

Anyone got spare time bother to post a link for me please?:smile:

Originally Posted by Csaari77 (Post 10312040)

The decal I'm missing is the one for the Cirtix Spec Race ESC.

Like I said, it's not the decal although I would like the correct one for my programing box. My problem is with the lack of follow through on the customer service end, and then being mislead by the customer service rep not once but twice.

The fact that Solara comes online and helps people has nothing to do with my issue. It's awesome that he is available to help people on this forum, it's just unfortunate that the level of support he provides isn't translating to the CS support on other ends.