loopedout

iTrader: (49)

So you are telling me its my fault i bought a bad new novak product, returned it for service, and then its my fault they sent another bad one. Then told me they were going to replace it with a certain product, then failed to uphold that desicion, thats my fault, you sir are looped-out thinking that.
So faulty NEW product
faulty replacement product
Contact Chalie, thought it was going to be alright.
Contacted by Novak, screwed.
Still waiting on my esc.

Oh yeah sounds like my problem to me. Hey lets get every sponsored driver and Novak employee in here to discredit my claim. Way to go Novak.

UN4RACING

iTrader: (22)

Simply the best. There busy they cant just turn one right back out they have to tech it.
Mr. Novak has been on here himself to answer Q&A's.
And Charlie is on here just about all the time.
Now thats tech support and a service. A lot of companies should follow that example. Its part of the hobby. I've been through there warranty service.
It was as good as craftsmans. All though I cant speak for every one but it took about 2 weeks.
If they were pulling our chains they would not be on the tech.
Be patient.

Xpress

iTrader: (3)

Somebody please pass this guy a Kleenex.

loopedout

iTrader: (49)

Mr. Novak himself. He needs to tell me this is how he does business. Seems his employees dont want him to know about this. Ive asked to speak with him or have his email.

STLNLST

iTrader: (32)

The mamba system isn't faster than Novak and it's been proven at our track already. Go get ther mamba and move on with life. Kicking a dead horse only leads to obne thing..........a sore foot. The horse is already dead.....but then again from the posts you would probably be mad that you had to spen a dollar to win the lottery.

Let it go...........

Z.Hallett

his email is in his signature. he posted on the last page about half-way down that he would be more than happy to answer your emails, trackside, nonetheless. that seems like some overthetop, helpful customer service to me, and in this hobby, customer service this good is too far inbetween to get mad.

-Zac

Z.Hallett

there is your proof. email him now, get tech support in a few hours.

-Zac

loopedout

iTrader: (49)

Oh ok so you're saying I just forget that Novak has my esc and wont return it now after charging me another 19 bucks for overnight shipping? and just go buy another system and not post up that, oh my ! someone is acutally having a problem with Novak?

loopedout

iTrader: (49)

I see Charlie's email but not Bob's/

STLNLST

iTrader: (32)

No need for us to do anything. You did a nice job of that yourself This winners in all this will be the two guys that get new systems from you if you are going to be a man of your word

Z.Hallett

email charlie and ask for bob's email.
obviously charlie wants to help. give him a chance to.

-Zac

loopedout

iTrader: (49)

Charlie obviously can't do anything, hes decision has been trumped by his boss, the customer service manager. She told me herself that It did'nt matter what he said, that she was his boss that was the end of the road for me. I asked to speak with her supervisor or anyone over her head and was told that I could'nt.

loopedout

iTrader: (49)

Maybe he could have done something had he been at the Novak facilty, but my product got there while he was gone? Maybe thats the problem.

loopedout

iTrader: (49)

Ok, sent Charlie an email. Lets see if that does any good.

PaintingRoly

iTrader: (56)

Just wasted 5 minutes of my life reading this can I get a return?

Dude I see your point and yes it sucks when you have to return products, but it happens that's just the way life works. Trust me it could be worse I had to return my transmitter once and didn't see it for 6 weeks try racing without one of those. I bought another one in the meantime and sold it later.

Look Charlie is on the otherside of the country on what is basically his own time trying to help you, and you don't think that's customer support?