URGENT RECALL AND REPLACEMENT NOTICE: Traxxas® Corporation is announcing the recall of all VX-12 electronic speed controls. The VX-12 comes as standard equipment in the Traxxas E-Maxx™ electric monster truck. Traxxas has determined that some components used in the VX-12 speed control are overly sensitive to moisture. In the presence of moisture, these components can short circuit and create a fire hazard. In addition, improper wire routing for the BEC (battery eliminator circuit) can melt the insulation from the wires, short the BEC circuit, and render the VX-12 inoperable.

Mandatory recall:

This recall is mandatory, and covers all VX-12 production. Even customers with good, working VX-12 speed controls must return them for a replacement to ensure the correct and safe operation of their Traxxas E-Maxx.

VX-12 Replacement:

Traxxas Corporation has partnered with Novak Electronics, Inc. to provide, free of charge, new Novak-designed and manufactured Traxxas EVX speed controls to replace all Traxxas VX-12 speed controls.
The new Traxxas EVX speed control is microprocessor controlled, programmable, and features 14-volt forward and reverse operation, Smart Braking™, One Touch Setup™, high power servo output, and thermal protection.
The EVX speed control will replace the VX-12 speed control in all new production Ready-To-Run E-Maxxes. Traxxas’ partnership with Novak Electronics ensures that Traxxas customers will have unquestionably the highest quality electronic speed control available, designed and manufactured especially for the E-Maxx by Novak Electronics.
The Traxxas EVX speed control is only available from Traxxas and is warrantied and supported solely by Traxxas.

Directions:

Please read and follow these instructions carefully! Failure to follow these instructions could slow down the processing of your speed control exchange or result in a rejected package!

Do not attempt to exchange your VX-12 at your local dealer. Dealers have been instructed to direct all customers to this website. All exchanges will be made directly with Traxxas.

Do not contact Novak Electronics, Inc. They will not be able to assist you in any way with the exchange of your VX-12, or with information regarding the specifications of this speed control.

You must return your VX-12 speed control in order to receive a new speed control in exchange.

1. (Very Important) You must have an RMA (return merchandise authorization) number to return your VX-12. (Very Important). The RMA number will be used to track and expedite your exchange.

2. Do not ship the E-Maxx. Only send Traxxas the speed control. Remove any battery or motor connectors you have installed before returning the speed control.

3. Do not call Traxxas! Carefully and accurately fill out the online form to receive your personal RMA number. Make sure you fill out your address information correctly or you may not receive your replacement speed control.

4. Use a valid E-Mail address when filling out the form.

5. Once you submit the form, you will receive a response page. Print 2 copies of the response page.

a. One copy is for your records
b. Cut the second copy in half. The top portion has your RMA number and should go in the box with your VX-12. The bottom portion has Traxxas’ address and should be used as a shipping label on the outside of your box.

6. Confirm that your RMA number is in 2 places:

a. On the outside of the shipping box
b. Inside the package with your VX-12

7. Insure your package! Insure it for $180, the value of the replacement EVX Speed Control. Traxxas cannot be responsible for packages lost in transit to us.

8. Ship your package to Traxxas using the carrier of your choice. We recommend using a carrier that offers complete package tracking services.

9. EVX replacements will ship by June 4, 2001. Prior to June 4, there will be no benefit to use more expensive overnight or 2-day air shipments.

10. After June 4, 2001, you can expect to receive your new EVX speed control within 7 to 10 working days. Once your new EVX ships, you will receive an E-mail message with a tracking number.

11. Please do not call Traxxas directly for status updates. No information will be available until we receive your VX-12. At which time you will receive an E-Mail. Watch your e-Mail for shipping status information after June 4, 2001. Make sure that you give us a valid e-mail address so that you can receive status updates.

We at Traxxas regret the inconvenience this recall may cause you. We hope to reward your patience with this stunning new Traxxas EVX speed control. This $180 (retail) speed control with greatly enhanced performance is being provided FREE in exchange for Traxxas VX-12 speed controls that were used in the Traxxas E-Maxx. Your complete satisfaction and safety is our primary concern.