I know that seems like a raw deal, but my 1st Hyperion 0610iNet came unassembled and I couldn't even turn it on. One of the end panels wasn't attached and there was a dozen or so small parts loose in the box. They are great chargers though and I use 2 of them. I charge a123 pacs at 10amps and can be ready to run again in less than 25min.
I got the same deal - I paid to ship it back.