R/C Tech Forums - View Single Post - Hobbywing Customer Service

02-20-2020 | 08:39 AM

#14

YBSLOW

Tech Elite

iTrader: (13)

Joined: May 2002

Posts: 2,653

From: ARIZONA

Quote:

Originally Posted by Mr. McGoo

Totally stinks. I just looked and NitroHouse Hobbies listings due state they have a return policy. Have you reached out to them? eBay? PayPal buyers protection?

Nitro House Return policy

After receiving the item, contact seller within Refund will be given as Return shipping 30 days Money back or replacement (buyer's choice) Seller pays for return shipping

Now, I due believe HobbyWing should honor the warranty as they can make exceptions, but I also looked and one of their last bullet points does state:

Product(s) purchased from non-authorized dealer See the authorized dealer list in North America. Purchasing from Hong Kong retailers and eBay sellers who do not follow HOBBYWING MAP policy deem item non-warranty.

Again, they can make an exception, but they are choosing not too. This does suck no matter what and I would feel the same way...I bet there is a way to recoup your money/get it replaced, and then if you don't want it, at least sell it. Sorry man, totally sucks.

My next stop is with Paypal protection. I emailed Nitrohouse with Hobbywing response to see what they would do. So far both are pointing finger at each other and doing nothing so I will wait a day and contact paypal with both of their responses.

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