Hey guys, I just was wondering what other peoples experience has been while trying to deal with hobby king. I have ordered multiple lipo's from them, which I did not receive. They did however, take my hundreds of dollars. I chatted with someone on the web page that said I'd be refunded for a failed order, but that never happened. Go figure. Whenever I call the support line, it hangs up, but when I call the order line, it works fine. Go figure. The emails I send to united hobby (who it says to contact in paypal) can't be delivered, because their inbox is full, most likely from emails just like mine. Can anyone point me in the right direction to getting my money back or have any experiences they can share? So far all indications point to them scamming me.

Thanks in advance

I've ordered A LOT over the years with HobbyKing, they may have some problems, but have never done me wrong... File a dispute with your CC company or Paypal if you're not get the results directly...

They may have credited your account on the HK site & not refunded your account too.

Good luck.

Bummer..I've bought from them lots and lots of times and never had any problems..but when you sell the volume that they do you are going to have a few that go bad..have you tried to contact pay pal directly to start a claim ? The other is how long ago did you order and did you order from the hong kong or the usa warehouse..if you ordered from the hong kong warehouse it could take up to 3 months to get your order..not to good but it is what it is..

They are slow with refunds. I recently just received a refund for defective products after 6 weeks. Definitely file a claim with PayPal if you are still with in the 45 days and do not under any circumstances cancel your claim, or through your CC company.

Like I said, the order was never created and the gentleman that I chatted with on their site said it was a failed order. I ordered from the hk warehouse. Because the shipping time is so long, it is too late to open a dispute with PayPal, which I already tried. I could have noticed sooner possibly if I would have checked my email for a confirmation, but the order went through on the site and I've never had problems with them before. Thanks for the advice. I'm looking for some info on how to get my money back, because I know my batteries are not coming. They didn't try to resolve the issue in any way after having my money for months other than to return it, which they didn't even do.

Thanks for the info. I used a debit card through PayPal so I should probably open a claim with my bank. 6 weeks for a refund is unacceptable in my eyes.

It is for me as well. I will be using them less often from now on.

12 smooth orders for me... Sorry about your bad eexperience. Hobbyking has been spot on for me.

I would call and talk to paypal. They've been known to make claims after the 45 day period in cases like these. Just call and talk to someone.

I cross my fingers everytime I order. I think I'll pass.

I have received all of my orders, one in particular with a two month!!! delay. Then the damn thing malfunctioned.

And their RMA process is a pain. They even required a video to show the failure... Too much hassle for me, so I chose to take the loss. 40$ lost.

Not thrilled.

My buddy had the same problem. Ordered 6 lipos and never received them. After several weeks of getting no where with Hobbyking he filed a dispute with paypal and all of a sudden hobbyking started to reply asking him to close the dispute. He didn't and paypal refunded his money after the 30 days period had elapsed.

My advise is file a claim with paypal. Don't bother with hobbyking as their CS is pretty much non existent. They deal with quantity basis not quality....

This failed order problem happened to me twice in a roll and hobbyking was absolutely useless and unsupportive. The only way I got my money back was to open a paypal claim, and it still took a couple weeks to get my money back. I have never ordered from them after these fiascos.

Turnigy batteries are junk anyway.

Anyone that can break off leads from 3 different lipo's (how is that even possible?) and then whines that all lipo's are fragile is obviously someone who's advice should be taken with a grain of salt.

And besides, someone posted in a different thread "the bad thing about the internet is anyone can appear to know what they're talking about and they all call themselves a professional this or that. in actuality they're just some random person spewing half truths."

Aint that the truth?

couldn't agree more. I've been burned a few times with turnigy packs. Never again. Wouldn't personally buy anything else from hobbyking - cheap crap.... Get what you pay for IMHO.