here is the story from day 1 (october 4th)

Practice day at the track
I buy a savox servo from A main for my 8th scale nitro since one of my old servo's took a dump.

I get to the track and on the 2nd tank of fuel the servo locks in full brake position, thank god not WOT and ruining a brand new engine.




October 5th
I call savox, I speak to a young lady and tell her my situation with a brand new dead servo. She informs me Joel is the warranty support guy but he is on a call at the moment.
So I leave a voicemail for Joel, about 15 minutes later I get a call back and explain my situation. He says it sounded like an electrical problem and told me to just send it it.
I asked if I needed an RMA # or anything like that and he said no just send it in with a short letter of what happen.
I sent in the warranty form with all my information, as well as a letter stating what happend. I included my email, phone, and mailing address as well as proof of purchase.


October 8th
I send the servo via UPS


October 15th
Servo was delivered and signed for

October 18th
I call to see if they have diagnosed the problem to see what might have went wrong. I called 4 times that day in the afternoon, never any answer.

October 19th
I called several times through the day, finally around 6pm eastern time I get someone who informs me alot of people have been out sick and they should get to my part Monday or Tuesday.

October 23th
I called several times, never any answer. I left a voicemail and never got a call back.

October 24th
I called and go a young man around 6pm eastern time, I told him my name and that I had sent a part in. The only thing he could tell me is that "they should have gotten to it by now"

October 31st
I called 3 times, no answer any time and left another voicemail with no call back.



I am started to get irritated at this point, ive got $130 tied up in a servo that dosent work, that I dont have and the company will not even return my call.

At this point, even If I get a brand new working servo I will go out of my way and spend more money to avoid Savox.
I provide support for a living myself, I would not have a job if the customer service I provide was like this.

Has anyone else had to send anything back to savox?

despite all the phone calls and no returned voicemails.

after creating this thread and posting it on the front page of Savox facebook I had a reply within the hour explaining that the warranty guy was out for a race, and then sick.

to me one warranty support person is not enough, what happens if this person quits? you at least need a backup.
or someone to contact these customers to let them know they have it and it is being processed.

2nd there is ZERO excuse for not answering phone calls or returning voicemails
especially over a three week period.

We are terribly sorry here at Savox USA to read about your experience. We can't imagine what happened regarding the phone calls. However, your servo was under warranty and was processed on 10/29. It was sent via USPS with the tracking #9400110200829533677632 and the ETA is this Saturday November 3. We truly apologize for any inconvenience. Our technician had been out of the office due to illness. In no way had we meant for your issue not to be handled as promptly as possible and we would like to correct this situation. Please let us know if you have any other questions or concerns. Thanks! Savox USA

It ain't how you fall down that matters, it's how you get back up...

+1

And in my opinion, Savox just "got back up". I run their servos exclusively and have never had any trouble. Seeing them step up, admit a mistake, apologize for it and take care of it in an acceptable manner gives me a ton a re-assurance with their products

Hi all savox user I from Malaysia I buy savox servo at local hobby shop, I Send my servo to local hooby shop on march 2012 until now my servo also cannot get I keep asking and asking the hobby shop just tell me wait and wait, 2013 are coming I feel very down about this I cannot do anything.

Please contact us at [email protected] and we will help you with this issue. Send us your contact info and a description of what's happening and which servo it is that you use and we should be able to help get you what you need or help you communicate with your local hobby shop.

Thanks,
Savox USA

lgs1181,

Please contact us at [email protected] and we will help you with this issue. Send us your contact info and a description of what's happening and which servo it is that you use and we should be able to help get you what you need or help you communicate with your local hobby shop.

Thanks,
Savox USA

I've dealt with Joel once before and I had a brand new servo in my hand in about a week. No RMA, like you said, but they stood behind their product like I had hoped.

I had one go bad and sent it in no rma and had a brand new back in two weeks. I think there service is very good.

Warrenty is handled by the manufacturer, not your hobbyshop. You should have called Savox personaly. Always eliminate the middle man!

At Lucid, Im having the exact same thing happen to me. 3 weeks ago my servo died after 2 weeks of use. I emailed Joel he promptly said no problem, gave me an RA# and a link to download the form you need to fill out. I sent in the servo with the form and proof of purchase and I haven't heard anything back in 3 weeks.

I have sent in 3 emails asking whats going on which I have received no reply to and I have called and of course nobody answers it just goes to Joel's voicemail. Was gonna go with Hitec but LHS guy recommended Savox to me. Kicking myself now.

I do not see a problem with the turn around time on the warranty repair. The unanswered phone calls is an issue. I will stick with Savox.

I do see a problem since I still have not heard anything back. I also emailed savoxservosusa since they seem to have answered some questions on here. They have also not gotten back to me. Going on a month now, Im pretty sure Im not getting my servo back.

Incorrect, Savox along with a few other MFG's will actually warranty their gear through the LHS.


I know for example, My Home Track C.R.E. Raceway. All john has to do is give out a new servo to the customer and send the faulty one in. NO RMA, No Calling Savox directly, NO BS.


Sorry to hear your Problems Lucid and Cottoneyed Joe.

There's good reason i Run the H tec brand.