I just read all that over on RCGoups. Would guess this HAZMAT issue with EMS is what has the OPs lipos tied up, they've prob been sent back to HK.


What a mess! Hopefully it will be better as an end result when they get something routine established shipping wise for their new Seattle warehouse.

one thing for sure, HK is not some small timer hobby shop... from their posting, they have shipped 2 containers to germany and 1 to seattle!!! if they are 20 footers, that's almost 60 metric tonnes of lipo!!! enuf lipo to power my house for the whole year plus the fish tank... :sweat:

patience, patience... :nod:

Hey guys the problem is that all this nonsense was never posted anywhere on Hobby kings website till alot of unhappy people started jumping up and down.It would not hurt hobby king to post an attention message on their home page about this prob if anything it will make their life easier as all the general public will see this and beaware of this so hk chat rooms wont end up being full of pissed off people.It all comes down to curtesy and keeping the public in the know of things.

well, if you know enough chinese companies you will know that courtesy and customer service is not their strongest point, i personally don't expect much customer service from HK or any online store that sell lipos for a few bucks, i also don't expect them to provide customer service anything close to AMAIN or Tower Hobbies, as the saying goes "Pay peanuts get monkeys" is certainly fit for HK when it comes to their customer service. for all that we know, their lipos were probably produced in a sweat shop factory with the same working conditions as FOXCONN! :sweat: :sweat:

on the other hand, containers after containers full of lipo being sold all over the world itself say something about their business, they must have done something right, if they are no good, noone would buy from them... :o

have you e-mail directly to HK? any response from them?

pls be patience and let us know the outcome ok? :nod:

[QUOTE=ganymede;7492114]well, if you know enough chinese companies you will know that courtesy and customer service is not their strongest point, i personally don't expect much customer service from HK or any online store that sell lipos for a few bucks, i also don't expect them to provide customer service anything close to AMAIN or Tower Hobbies, as the saying goes "Pay peanuts get monkeys" is certainly fit for HK when it comes to their customer service. for all that we know, their lipos were probably produced in a sweat shop factory with the same working conditions as FOXCONN! :sweat: :sweat:

on the other hand, containers after containers full of lipo being sold all over the world itself say something about their business, they must have done something right, if they are no good, noone would buy from them... :o

have you e-mail directly to HK? any response from them?

pls be patience and let us know the outcome ok? :nod:[/QUOTE


Cheers gany yeah i have emailed them and its just the usual nonsense.
now all i can do is wait for the next 12 months lol

What did they say in their e-mail? Did you ask them to compensate you for the snail pace EMS shipping?

Am sure you won't need to wait for 12 months... Patience, patience... Let us know the outcome ok?

Good luck!

The money they charge for EMS shipping is only for the shipping of the package once it hits the US. They do not charge for the shipping it took to get it to the US so there is no refund for the EMS.

I have a similar problem that some of you have read.

I ordered 3 Lipos, they didn't come for about 2 weeks and I payed for EMS Express.

Ordered 4, same thing.

They gave me a fake tracking number, this happened on ym recent order as well.

I have a theory they do this so you can't cancel your order.

Then they give me a real tracking saying "sorry, here's the tracking" and it works. They tell me the items were shipped and left the warehouse but that's debatable when the tracking shows the ship date.

So you can't cancel the order.

Just a theory.

At least we can get affordable Lipo batteries and a bunch too. I'm grateful.

i agree but at the same time if you pay for ems thats what you expect!!! It would have been cheaper to go with normal shipping and get it in the same time frame

I stated this earlier. EMS only refers to the shipping speed once it is the US. Before that, it goes the same speed as Air Parcel/Registered Mail.

paypal
 

hi to everyone! i would like to ask shano maybe try to open your email ad bec. usually they send the tracking # through your email ad. and also if your using paypal for sure your secured w/ your purchases but you could only file a dispute to paypal after 30 to 32 days after the payment has been made. but dont worry for sure they will arrive just be patiernt! have nice day sir!!!

well im not in the US im in australia

im hearing that they ran into probs shipping lipos...they had to go to a alternative way of shipping and that it can take 3-4 weeks to get your lipos now.everyone i know that has bought stuff from hk has recieved there stuff.hopfully you will see your batts soon.

I have about $400 worth of stuff tied up somewhere in shipping limbo due to this too. Just have to be patient. I paid EMS for some of it too. I did read on hk forums that the EMS stuff will still be sent by EMS from Singapore (the drop-ship point they are using to bypass hong kong post). One of my orders didn't even have lipos in it and it got tied up.

It sucks but it isn't really hobbykings fault. They are losing a bunch of money from this too so thy are probably more upset than we are about this situation.

I do agree though that they really should have posted something on the main page as soon as this happened.

Well thats the prob they only said that this was affecting lipos over 5000mah and its affecting everyone