Novak Combo Issue

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02-21-2010 | 07:07 AM

jlandon

Thread Starter

Tech Adept

iTrader: (13)

Joined: Dec 2009

Posts: 196

From: Columbus, OH

Novak Combo Issue

I've been running my Novak 17.5 ballistic combo for about a month and a half in my blitz. 2 days ago at my local track the speed control started acting up. None of the lights on the speedo will come on and the motor will no longer turn. I know it's getting power because the fan comes on. I'm guessing I will need to send it back to Novak, but thought I would check here first to see if anyone had any ideas.

02-21-2010 | 10:13 AM

NovakTwo

Company Representative

Joined: Jun 2005

Posts: 2,891

From: SoCal

Before you send your combo back....

Because I am not part of Novak's technical support group, I suggest you email [email protected] with your question, Our regular CS/Tech Support hours can be located here. Before emailing, take a moment to review the instructions (trouble-shooting guide) originally included with your Novak Item:

Novak Instruction Downloads

Trouble-shooting TeamNovak's One Touch™ Speed Controls

Quote:

Please make your initial email as detailed as possible. Include:

~ speed control (brand/model)
~ motor (brand/wind)
~ number/type of cells
~ battery, brand (c rating/capacity
~ rotor (old/new)
~ connectors used
~ servo (brand/model)
~ radio system (receiver/transmitter)
~ vehicle & gearing
~ warranty claim?
~ lipo cut-off, on/off
~ any external modules (BEC/brand, Glitch Buster)
~ other important info: water damage, corrosive chemical sprays, excess heat, etc

The more information you provide in your first email, the more quickly tech support can offer you assistance.