HorizonHobby Support
#1
Guest
HorizonHobby Support
Hi, I have an Xcelorin 1/8 ESC to send for repair because it's out !!!
I have send an email to HorizonHobby at this address:
[email protected]
and never had any answer...Can you tell me if you have an answer when you said them you have an ESC out, under warranty ?
What's happen ?
I have already send them a email last month to indicate a little "bug" with the Losi Software, but I never had any answer....
Thanks
I have send an email to HorizonHobby at this address:
[email protected]
and never had any answer...Can you tell me if you have an answer when you said them you have an ESC out, under warranty ?
What's happen ?
I have already send them a email last month to indicate a little "bug" with the Losi Software, but I never had any answer....
Thanks
#2
I've never had an answer by emailing them. I suggest calling them and then leaving a callback number. They got back to me on the same day.
#3
Guest
There are many errors with the Losi Software, they said in the manual : you can adjust motor timing but "low" and "very high" don't exist in the options !!! I have already send them emails about those issues, and never had any answer too...
I think I understand now, if you are not american and have a problem with Losi Electronics, it's fit for the dustbin !!!!
Thank you very much HorizonHobby!!!
I don't understand why whe can't talk to Losi devellopers or manufacturers, but with a distributor ! I have never seen that.
Last edited by Sylvéris; 04-16-2009 at 09:57 AM.
#4
Tech Champion
Does the French distributor provide any support?
http://www.horizonhobby.com/StoreLoc...Country=France
http://www.horizonhobby.com/StoreLoc...Country=France
#5
Guest
Does the French distributor provide any support?
http://www.horizonhobby.com/StoreLoc...Country=France
http://www.horizonhobby.com/StoreLoc...Country=France
I'm French but I have order it at A Main Hobbies ! All the RC parts I have, are from USA.
#6
Tech Champion
iTrader: (3)
I would suggest contacting HorizonUK or Horizon Germany.
Horizon Germany- http://horizonhobby.de/
Horizon UK- http://www.horizonhobby.co.uk/
Horizon Germany- http://horizonhobby.de/
Horizon UK- http://www.horizonhobby.co.uk/
#7
Guest
Ok, that's right I have got a positive answer from HorizonHobby US, and I will send them for repair. That's cool ! This doesn't indicate me, why this Xcelorin has failed ?