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Trinity Slot Machine Exchange Program

Old 05-29-2024, 06:45 AM
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Originally Posted by STLNLST
UPDATE…….received an exchange email yesterday. It was in my spam folder. Guess i’ll be packaging up my paperweight when I get back into town.
What is the email subject and is it from Horizon Hobbies?
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Old 05-29-2024, 07:37 AM
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Originally Posted by trilerian
What is the email subject and is it from Horizon Hobbies?
it’s from Horizon Hobbies “Trinity Slot Machine Exchange Program”
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Old 05-29-2024, 08:46 AM
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It would be nice if they set up a web page that you can log on to with like your email, last name and zip code or something like that and check the status. I'm waiting on replacements for two Certified Team Plus motors and two Team Spec motors.
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Old 05-29-2024, 10:38 AM
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Between this Trinity situation and what Horizon did with the TLR parts debacle I can't say that I will be looking to invest any additional $ from this hobby in Horizon owned brands there is just way too much risk of ending up in a pickle like the folks in this thread. I feel for you guys.......
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Old 05-29-2024, 01:18 PM
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Originally Posted by River19
Between this Trinity situation and what Horizon did with the TLR parts debacle I can't say that I will be looking to invest any additional $ from this hobby in Horizon owned brands there is just way too much risk of ending up in a pickle like the folks in this thread. I feel for you guys.......
I have no idea what happened with TLR parts, and I am not an Horizon Hobby fanboy as they have awful customer service with their new system. But for this Trinity debacle, I honestly give them props for stepping up and replacing motors that were a result of the previous regime's handling.
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Old 05-29-2024, 07:28 PM
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Originally Posted by trilerian
I have no idea what happened with TLR parts, and I am not an Horizon Hobby fanboy as they have awful customer service with their new system. But for this Trinity debacle, I honestly give them props for stepping up and replacing motors that were a result of the previous regime's handling.
the parts situation wasn’t their fault either but it did happen on their watch. Sucks if you owned a TLR. Having these unfortunate incidents happen back to back I’m surprised it didn’t bankrupt them.
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Old 05-30-2024, 04:57 AM
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Sent in my motor yesterday, hope to get a replacement somewhat soon.
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Old 06-06-2024, 05:18 PM
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Has anyone actually received replacement instructions yet? All I got was the 20% discount coupon, so far. Checked my junk mail folder too.
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Old 06-06-2024, 10:32 PM
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Originally Posted by MC Hamilton
Has anyone actually received replacement instructions yet? All I got was the 20% discount coupon, so far. Checked my junk mail folder too.
Have you read the thread? Several people have said they've got them.
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Old 06-11-2024, 05:10 PM
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Got my 17.5 Exchange

Last edited by TOM MAR; 06-11-2024 at 05:31 PM.
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Old 06-11-2024, 05:18 PM
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Originally Posted by gigaplex
Have you read the thread? Several people have said they've got them.
Several? I see one who has received instruction to send his back, but not one who has actually received a replacement. What a dick thing to post.
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Old 06-11-2024, 06:11 PM
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Originally Posted by MC Hamilton
Several? I see one who has received instruction to send his back, but not one who has actually received a replacement. What a dick thing to post.
points to post above yours
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Old 06-11-2024, 06:14 PM
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Originally Posted by Sabin
points to post above yours
Posted minutes before mine and well after disckish post number 1.
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Old 06-11-2024, 06:44 PM
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Originally Posted by MC Hamilton
Several? I see one who has received instruction to send his back, but not one who has actually received a replacement. What a dick thing to post.
I never said anyone had received their replacement (although they have). You asked if anyone had received replacement instructions. Multiple users in this thread had already confirmed that before you posted. Comments #24, #27, #28, #30 all confirm that someone has received instructions. One of those comments also indicated someone had already received their replacement motor. So no, it was NOT a dick thing for me to post that several had already received their instructions.
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Old 06-11-2024, 10:39 PM
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<looking sideways> Has anyone outside of the USA received instructions?
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