Amazon Return Glitch?

Picked up a backpack from Amazon for a weekend hiking trip—figured I’d try one of those budget ones that had decent reviews. It arrived just in time, but as soon as I unzipped the main compartment, the lining tore clean across. Not ideal when you’re packing gear for the woods. I started a return, and Amazon said the label would be emailed. Waited two days… nothing. Tried redoing the process, but it keeps saying “already in return.” Anyone had this happen before? How’d you get past it?

Same thing happened when I bought a pressure cooker for my cousin’s wedding gift. It came dented on one side, and when I started the return, the label just never arrived. I gave it a couple of days, but when the event crept closer, I got nervous. Browsing through amazon support gave me a few workarounds—someone mentioned using chat support through the desktop site instead of mobile. Did that, explained the missing label, and the rep reissued it in minutes. Saved me a lot of last-minute stress.

Finally, someone who knows what they’re talking about. Thanks a lot!