powerhouse4u

As I meantion earlier, as long as you get the correct goods, there doesn´t seem to be any issues. It is when you need their support it starts building up...

powerhouse4u

Ever since my last reply in this thread I have mailed them 2 times a week and also used their ticketsystem for questions and complaints and their response..silance, complete and utter silence. I am having very difficult understanding how anyone can be satisfied with their support!

nexxus

iTrader: (315)

In that instance I'd file a paypal claim (usually gets their attention)

Ed Anderson

iTrader: (26)

My first claim I filed with PP was against RCModel.... and this is the reply I got.


As stated in our User Agreement, PayPal's Buyer Complaint Policy only
applies to the shipment of goods, and to disputes about the attributes or
quality of goods received through an eBay transaction. Therefore, we regret
to inform you that we are unable to reverse this transaction or issue a
refund.
We encourage you to continue to work directly with the seller to amicably
resolve this dispute and apologize for any inconvenience.

PayPal does not tolerate fraud or illegal activities. Your complaint has
been noted in the record of the PayPal user you reported. If we find this
user has violated our policies, we will investigate and take appropriate
action. If this occurs, you may be contacted in the future about the status
of this complaint.

We appreciate your business, and regret this experience.

To make sure future transactions proceed smoothly, we suggest reading these
Security Tips:

http://www.paypal.com/us/cgi-bin/we...-buyers-outside

Sincerely,

PayPal Protection Services Department.


Yeh, that works.

lore

Hi guys, as i stated in the other thread, i have been using them from time to time for the last 5 years and never have a problem.

I always order what the show in stock and it happend that some items were not anymore and they refund the money the same day.

So far i can't defenetly complain about their servise at all.

Just my opinion and maybe my luck.

Ciao,

Lorenzo

JRXS_chris

Without reading the whole thread I suggest you send the items back and then file the dispute. So long as you can prove that the seller has the items returned Paypal usually provide the buyer with a refund.

I've worked for an online Business for 3 years now and have answered to hundreds of disputes. 9 times out of 10 if the customer states the item has been returned they will be refunded regardless of the condition of the item. We've had some right junk returned and refunded.

On the other side, if the Business states that the item is not in their possesion Paypal will side with them and give that response in the previous post.

powerhouse4u

What I did wrong is that I belived that RCModel was honest guys as all the other stores I bought from earlier on in for ex. Hong Kong but they were not.
I used their ticket system instead of paypal-complaint and since they helped me out on how to return the goods I thought that refund would not be a problem and when I finally understood that it would be an issue, 45 days from payment had already passed and paypal could not help me out.

ioxqq

Don't forget there are rc-mushroom.com and rcmart.com there too.