NovakTwo

Hi Cain, just email [email protected] with all of your return info and request a different stator installed in your replacement motor. Ask CS if there is a charge.

I'm sending you a PM.

HyperJC

iTrader: (4)

This is the response I got from Novak. I was using a Novak Havoc Sport ESC. Thanks again NovakTwo for helping out with the issue. John Hallman is the person I contacted over at Novak. [email protected]

"If the item is within the 120 day warranty period, it can be sent in for a warranty claim. If the system passes the inspection, there will be no charge. If it is over the warranty period, the replacement price for the Havoc is $45 not including S/H or tax if applicable. If you are outside the US, you will need to handle this with one of our dealers."

Cain

iTrader: (294)

Thanks! I sent in the info.

alex2504

plugged my new havoc in today and started heating up, unplugged then tried again but started smoking. Lot of money to spend to send up in smoke..

NovakTwo

Because I am not part of Novak's technical support group, I suggest you email [email protected] with your question, Our regular CS/Tech Support hours can be located here. Before emailing, take a moment to review the instructions (trouble-shooting guide) originally included with your Novak Item:

Novak Instruction Downloads

Trouble-shooting TeamNovak's One Touch™ Speed Controls

The more information you provide in your first email, the more quickly tech support can offer you assistance.

Cain

iTrader: (294)

about how long does a response take for say that warranty stator change issue I mentioned? sent a message but haven't gotten a response yet.

NovakTwo

If you have not received a response to your email within @24 hours (service hours), you should resend your email. Be sure and fill out the "subject line" with the word Novak or Product Name (Ballistic stator).

Cain

iTrader: (294)

thanks. I went ahead and resent the message and got a response right away. I'll need to buy a new stator from what I was told since they can't do a swap.

secoweco

iTrader: (27)

Hey everybody,

So Novak replaced my faulty ESC and motor as it was covered under the 120 day warranty. Their customer service has been top notch. Even though my new SMC 50C Lipo battery was ruined due to the ESC fire and Novak didn't offer to cover it in any way, their turnaround time was outstanding. My Havoc brushless system was in my B3 and I just bought a RB5 SP. Originally I was only looking at LRP but will now consider the Kinetic when it comes out as I've been pretty satisfied with their customer service. Thank you again to NovakTwo for forwarding my information to the right people.

Cain

iTrader: (294)

Bob Novak himself took a look at my motor and got me sorted out. Big thanks to Novak!

terminalpvd

iTrader: (1)

Why does Novak have to deal with the stinky hand issue?

russellsc10

my brother and I lost 2 8.5 havoks in 2 days...we are both running sc10s with 5000 2s 35c lipos with 18/87 gears and the airtronics 2.4 radios....anyways on tuesday night my brothers truck was running perfect and suddenly burst into flames so i just went out in the garage and plugged my battery in to play and PPFFFSSSSTTT flame on...and you are right man those things stink,im gonna send them in and see what they say

russellsc10

i had another havok that was in my slash and it started acting up so i sent it in and novak replaced it and upgraded me from the 10.5 to the 8.5 for free....ive used novaks since the early 80s and have yet to pay for a repair or warranty work.....yes novak you are awesome!!!! they even sent me a new deans plug for my new esc.I'm gonna ship out my 8.5 today and see what happens

secoweco

iTrader: (27)

When my Novak ESC caught fire, I sent the item to Novak and within a week they shipped me out a new one. My ESC was still under their 120 day warranty so I'm not sure how customer service would have been if it was beyond the 120 day warranty. I've talked to several pit members and they talked about Novak's consistency problems with their ESC. Everybody I'm running with runs either Tekin, Castle, or LRP. Since my ESC was down while it was being serviced, I bit the bullet and bought an LRP SXX TC Spec. That thing is awesome. While Novak customer service is top notch, it's tough when I haven't gotten anybody to give me a "thumbs up" for their products. I just bought a RB5 SP and was gonna put my Novak ESC in it but now have second thoughts. My Blitz ESE should also come in this weekend and was thinking about putting in the new SC ESC from Novak but all the suggestions I've been getting have been to put in Mamba Max Pro or a Tekin. Decisions, Decisions!

GSMnow

Where is the SMC LiPo now? What does it look like? I helped a kid at our track, his Havok went up in flame and though there was a scorch on the sid of the pack, it was totally fine. He was scared of it, so I ran it in my car a bit and topped it back up for him, we even scrubbed off some of the soot so it didn't look so bad. That Havok go so hot, it actually warped the chassis under it a little and melted the solder off of all the power connections. The batter and cap wires were completely free from the board, and 2 of the 3 motor wires were totally out as well. The case was nearly gone on 3 of the 4 sides. Good thing it was an outdoor dirt track, a corner worker burried the car in dirt, and it put the fire out pretty fast.

This does seem like a bit of a trend. Why are all the ones burning up connected to SMC packs???