hotrod87

iTrader: (252)

If you sold something and the buyer wasn't happy. You offer to give a refund,when would you send a refund ?
1-now and wait to get product back
2-after receiving product back

Slo_E4

iTrader: (62)

Send the refund when you have the item back in your hands.

rcduder

+1 thats how scams happen they say they are unhappy then they ask for a refund they get it and you never here from them again unless paypal has something to do about it

The Juice

iTrader: (25)

Agree, get the product back first.

XXWoodmanXX

iTrader: (120)

+1

hotrod87

iTrader: (252)

Thanks guys. I appreciate the input. That's what I thought but thought I'd ask.

LaTuFu

iTrader: (18)

What would happen if you bought something from Home Depot and you were unhappy with it?

They will gladly refund your money if you bring the product back to the store.

You don't get your money back until they get their product back.

Lather, rinse, repeat for any other retail store.

It is no different for a transaction online, in my opinion. If you want your money back, that's fine with me. As soon as I get my item back, I'll happily refund your money.

hotrod87

iTrader: (252)

Thats what I said you return I refund .

marvinbeaverdip

iTrader: (36)

It depends one what they're not happy about. If they want a full refund because it's not what they thought it would be or missing a part, I'd "offer" a partial refund to make them happy without them shipping it back. If they simply don't want it, I'd only give a refund when the item is back in my hands. If they're just not happy with it, but it's as you described I'd say they should pay for shipping it back too.

Cain

iTrader: (294)

For what you described, always send the refund AFTER you receive the items back IN the condition you sent them.

hotrod87

iTrader: (252)

Got item back missing parts . Do you give credit minus replacement cost of item?

LaTuFu

iTrader: (18)

I would give him a chance to make it right. Send him an email asking for the specific parts, mention each one in the email. Give him a deadline (2-3 days should be reasonable) to ship them and provide you a tracking number.

Let him know that you won't refund his money until the parts are received. Let him know how much you will deduct from his refund if he doesn't send anything within the timeframe you gave him.

paintchip31

iTrader: (444)

I would ask that he gives you the parts he took off or only give half his money back for your troubles of fixing his stuff!

coilwolf

iTrader: (30)

I would wait till I have the parts.
Hope things work out for ya!!!!

hotrod87

iTrader: (252)

Thanks for the input guys. We got it all worked out. I think both of us are happy. Hey Tim hows the crawling going?