Looking for input on refund

Old 05-23-2012, 08:51 PM
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Default Looking for input on refund

If you sold something and the buyer wasn't happy. You offer to give a refund,when would you send a refund ?
1-now and wait to get product back
2-after receiving product back
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Old 05-23-2012, 08:58 PM
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Send the refund when you have the item back in your hands.
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Old 05-23-2012, 09:02 PM
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Originally Posted by Slo_E4 View Post
Send the refund when you have the item back in your hands.
+1 thats how scams happen they say they are unhappy then they ask for a refund they get it and you never here from them again unless paypal has something to do about it
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Old 05-23-2012, 09:04 PM
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Agree, get the product back first.
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Old 05-23-2012, 09:05 PM
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Originally Posted by The Juice View Post
Agree, get the product back first.
+1
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Old 05-23-2012, 09:15 PM
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Thanks guys. I appreciate the input. That's what I thought but thought I'd ask.
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Old 05-24-2012, 05:56 AM
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What would happen if you bought something from Home Depot and you were unhappy with it?

They will gladly refund your money if you bring the product back to the store.

You don't get your money back until they get their product back.

Lather, rinse, repeat for any other retail store.

It is no different for a transaction online, in my opinion. If you want your money back, that's fine with me. As soon as I get my item back, I'll happily refund your money.
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Old 05-24-2012, 06:06 AM
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Thats what I said you return I refund .
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Old 05-24-2012, 07:47 AM
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Originally Posted by hotrod87 View Post
If you sold something and the buyer wasn't happy. You offer to give a refund,when would you send a refund ?
1-now and wait to get product back
2-after receiving product back
It depends one what they're not happy about. If they want a full refund because it's not what they thought it would be or missing a part, I'd "offer" a partial refund to make them happy without them shipping it back. If they simply don't want it, I'd only give a refund when the item is back in my hands. If they're just not happy with it, but it's as you described I'd say they should pay for shipping it back too.
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Old 05-25-2012, 10:27 AM
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For what you described, always send the refund AFTER you receive the items back IN the condition you sent them.
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Old 05-26-2012, 08:41 PM
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Got item back missing parts . Do you give credit minus replacement cost of item?
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Old 05-27-2012, 04:33 AM
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I would give him a chance to make it right. Send him an email asking for the specific parts, mention each one in the email. Give him a deadline (2-3 days should be reasonable) to ship them and provide you a tracking number.

Let him know that you won't refund his money until the parts are received. Let him know how much you will deduct from his refund if he doesn't send anything within the timeframe you gave him.
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Old 05-27-2012, 09:55 AM
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Originally Posted by hotrod87 View Post
Got item back missing parts . Do you give credit minus replacement cost of item?
I would ask that he gives you the parts he took off or only give half his money back for your troubles of fixing his stuff!
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Old 05-27-2012, 11:19 AM
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I would wait till I have the parts.
Hope things work out for ya!!!!
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Old 05-27-2012, 07:30 PM
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Thanks for the input guys. We got it all worked out. I think both of us are happy. Hey Tim hows the crawling going?
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