Losi product support; Leaves something to be desired.
08-01-2008, 02:44 PM
#31
Just to clear any confusion up...
I am not speaking bad about the losi product. I like both my truggy and buggy. However, as the title suggests, I am suggesting that possibly they have some work to do in the area of customer support. All the issues coming from the pre-built truggy were minor. I do think that the race-roller is a bit oversold as in "tuned to exacting specifications" and "ready for serious competition as soon as you open the box". As for the "outrageous demands" I made in my email, here is a copy.
Again, I am NOT commenting on the product. I like my losi rc vehicles. I am still, and will be still driving them. My comments are about the product support. I hope that if people speak out about bad experiences, the manufactures can improve their performance.
I am not speaking bad about the losi product. I like both my truggy and buggy. However, as the title suggests, I am suggesting that possibly they have some work to do in the area of customer support. All the issues coming from the pre-built truggy were minor. I do think that the race-roller is a bit oversold as in "tuned to exacting specifications" and "ready for serious competition as soon as you open the box". As for the "outrageous demands" I made in my email, here is a copy.
Dear Losi,
I have recently purchased a Losi 8ight buggy kit. It seems that all parts were included with the kit however I believe the tires to be defective. It seems that the outside bead of the tire (all four which is strange) are so oversize that they cannot be forced to seat well on the wheels. The inside diameter fits well enough that they can be banded and glued, however I cannot physically get the outside to fit adequately. Despite logic I have tried to glue one tire, however as expected there is a big gap that cannot be squeezed out. If I am making a mistake somewhere, please let me know. Otherwise please offer a resolution of some type.
Thanks,
I have recently purchased a Losi 8ight buggy kit. It seems that all parts were included with the kit however I believe the tires to be defective. It seems that the outside bead of the tire (all four which is strange) are so oversize that they cannot be forced to seat well on the wheels. The inside diameter fits well enough that they can be banded and glued, however I cannot physically get the outside to fit adequately. Despite logic I have tried to glue one tire, however as expected there is a big gap that cannot be squeezed out. If I am making a mistake somewhere, please let me know. Otherwise please offer a resolution of some type.
Thanks,
08-01-2008, 03:57 PM
#33
08-01-2008, 04:02 PM
#34
08-01-2008, 04:03 PM
#35
Suspended
08-01-2008, 04:15 PM
#36
Tech Master
iTrader: (3)
Cs from anyone in r/c has been good with me. I'v been very lucky with that. Since were talking about cs don't you hate when you have a problem with something and when you call for help you get someone on the other line from a third world country that doesn't speak english
.
.I agree, customer service has been great to me as well.
08-01-2008, 04:26 PM
#37
Suspended
Somebody offers their opinion and some of you have the nerve to jump down his throat, accuse him of doing things he didn't do, correct his spelling that didn't need correcting, as well as accusing him of adding nothing to the thread, and yet you're worse than he ever was because while he had something to say relative to the topic all you did was pick a fight. Heck at least he contributes to topics, while others of you have few if any posts at all.
Unfathomable behavior!
08-01-2008, 06:38 PM
#38
I submitted some data to Losi technical for a concern. I never heard back from. Yet they can keep sending Team Losi product emails to me instead about new products.
As for the Losi kits, Horizon is a corporate business selling products from various brands. Those items are mostly being made in China for very low costs. As for the profits, thats they're main objective. Quantity over quality IMO. If you got bad parts, they usually can send some for free, since they're parts costs are cheap. If they never get back to you, you might as well take care of it yourself IMO.
As for the Losi kits, Horizon is a corporate business selling products from various brands. Those items are mostly being made in China for very low costs. As for the profits, thats they're main objective. Quantity over quality IMO. If you got bad parts, they usually can send some for free, since they're parts costs are cheap. If they never get back to you, you might as well take care of it yourself IMO.
08-01-2008, 07:17 PM
#39
What's wrong with some of you guys?
Somebody offers their opinion and some of you have the nerve to jump down his throat, accuse him of doing things he didn't do, correct his spelling that didn't need correcting, as well as accusing him of adding nothing to the thread, and yet you're worse than he ever was because while he had something to say relative to the topic all you did was pick a fight. Heck at least he contributes to topics, while others of you have few if any posts at all.
Unfathomable behavior!
Somebody offers their opinion and some of you have the nerve to jump down his throat, accuse him of doing things he didn't do, correct his spelling that didn't need correcting, as well as accusing him of adding nothing to the thread, and yet you're worse than he ever was because while he had something to say relative to the topic all you did was pick a fight. Heck at least he contributes to topics, while others of you have few if any posts at all.
Unfathomable behavior!
go back and read rocket first post. this boy has ben banned once and looks like he wants to try it again.people have ever right to get what they pay for and expect a decent product.
08-01-2008, 08:52 PM
#40
Suspended
Sure people have a right to expect a decent product, but to cry incessantly about something this inconsequential is over the top.
08-01-2008, 09:27 PM
#41
i didnt read it as crying, he bought a race kit and had a few concerns.
rocket took it upon him self to tell him to stop crying. thats when the backlash started.
rocket took it upon him self to tell him to stop crying. thats when the backlash started.
08-01-2008, 11:11 PM
#42
Rocket is a douchebag, I dont like him, he seems to think he has the correct answer for everything, and cant seem to keep himself from downtalking something in everythread.
This is not the first or last time he has ever done this. And as you can tell Im not the only one who feels this way.
This is not the first or last time he has ever done this. And as you can tell Im not the only one who feels this way.
08-01-2008, 11:30 PM
#43
What's wrong with some of you guys?
Somebody offers their opinion and some of you have the nerve to jump down his throat, accuse him of doing things he didn't do, correct his spelling that didn't need correcting, as well as accusing him of adding nothing to the thread, and yet you're worse than he ever was because while he had something to say relative to the topic all you did was pick a fight. Heck at least he contributes to topics, while others of you have few if any posts at all.
Unfathomable behavior!
Somebody offers their opinion and some of you have the nerve to jump down his throat, accuse him of doing things he didn't do, correct his spelling that didn't need correcting, as well as accusing him of adding nothing to the thread, and yet you're worse than he ever was because while he had something to say relative to the topic all you did was pick a fight. Heck at least he contributes to topics, while others of you have few if any posts at all.
Unfathomable behavior!
Look thru his posts. He offers nothing but blathering. It's not the number of posts, it's HOW you post.
I agree that he came here looking for a fight - now that you bring that up.
Like how I spin that?
08-02-2008, 05:28 AM
#44
Suspended
Maybe he didn't make a lot of friends out there, but since when is it you guys' right or obligation to make him your enemy or go around stalking him?
08-02-2008, 05:37 AM
#45
Suspended
And rocket called him for it, good for him. But since when did it not become alright for someone to speak their mind, it wasn't like he called the guy any bad names or broke any rctech rules, and it wasn't nearly as bad or distastefull as what some of you have done by attacking him enmasse.
If you don't like a guy, move on. If you don't belive or approve of someone's opinion, ignore it and go to the next post. If we're going to spend our time beating guys up for what they say pretty soon they'll be no one here.