BSS07

iTrader: (16)

i cant contact them for customer service for an item that i purched. i tried emailing them but it wont let me send an email and their phone line was buisy

Briguy

iTrader: (125)

Well , I called and got right to Chad`s phone . You sure you have the correct number , extension , and email ? Just because you for some reason can`t get a hold of the means they have poor customer service .

porkey

iTrader: (1)

They have very bad customer service. I bought a motor from them and was bad called them and they said "well what do you want us to do"

2wdMod

iTrader: (42)

nothing new. Trinity's customer service has sucked for the entire 22 yrs I have been racing. That's why now a days I refuse to send ANY of my green backs towards the lucifer of the r/c world, Ernie Provetti.

Briguy

iTrader: (125)

Really ? I`ve always had good luck when ever i had a problem .

BSS07

iTrader: (16)

ok can i send you my swelled up lipo for you to send it in then

2wdMod

iTrader: (42)

Yeah really.Trinity the impoorter of the IB 4200 cells that went BOOM!!! And if you had a problem with them " well it must have been your fault" even though they recomend a higher charge rate with the matched cells than the original manufacturers even suggested.Original manufacturer suggested no more than a 4.2a charge rate when all the matchers including trinity , said to charge them at between 5.5a and 6.5a.So any guarantee from the manufacturer was void as soon as the cells hit the hands of the matchers. And that just one of their "oops" from recent history,I could go on if I wanted to write a book.

NSLST

iTrader: (14)

i will never buy trintiy stuff again.

i sent a broken motor for repair and never get it back, i emailed them and never get reply.

trinity guys have to learn from Castle Creation on how to provide hight quality CS.

AndyH5212

iTrader: (13)

Yeah, their service sucks. I dont buy their stuff anymore either.

BSS07

iTrader: (16)

the only thing i will buy from them is their foams

MikeGonzo

iTrader: (36)

We have to look at how many products trinity has sold to how many you all have had gone bad...A few isolated problems does not show they are defective...and rather than saying how poor it is try and show how they can improve...

Briguy

iTrader: (125)

Good point Mike .

I coudn`t count all the Trinity motors, batteries ,and parts I`ve had over the years . I still have a few old Speedworks motors from the late 80`s and run good still .