R/C Tech Forums

Go Back   R/C Tech Forums > General Forums > Electric Off-Road

Reply
 
Thread Tools Search this Thread
Old 10-13-2008, 06:26 PM   #1
Tech Master
 
Join Date: Sep 2007
Location: en tu amigas pantalones
Posts: 1,605
Trader Rating: 16 (94%+)
Default trinity poor customer service

i cant contact them for customer service for an item that i purched. i tried emailing them but it wont let me send an email and their phone line was buisy
BSS07 is offline   Reply With Quote
Old 10-13-2008, 06:33 PM   #2
Tech Champion
 
Briguy's Avatar
R/C Tech Elite Subscriber
 
Join Date: Aug 2006
Location: Ottawa , IL
Posts: 8,128
Trader Rating: 125 (100%+)
Send a message via Yahoo to Briguy
Default

Well , I called and got right to Chad`s phone . You sure you have the correct number , extension , and email ? Just because you for some reason can`t get a hold of the means they have poor customer service .
__________________
At Your Service Vinyl Works
Royal R/C & Hobby
Leisure Hours Hobby & Raceway
Briguy is offline   Reply With Quote
Old 10-13-2008, 06:35 PM   #3
Tech Master
 
porkey's Avatar
 
Join Date: Aug 2008
Location: Niles,Michigan
Posts: 1,007
Trader Rating: 1 (100%+)
Default

They have very bad customer service. I bought a motor from them and was bad called them and they said "well what do you want us to do"
__________________
AE T4: 8.5 AE B4: 10.5 AE B44: 7.5
www.michianabuildingsupplies.com(Sponsor)
www.embassyrcraceway.com
www.michianarc.com
www.steelmx.com(Sponsor)
porkey is offline   Reply With Quote
Old 10-13-2008, 06:35 PM   #4
Tech Elite
 
Join Date: Jun 2008
Location: anywhere I can race 2wd dirt,and 1/12 onroad in MI.
Posts: 3,405
Trader Rating: 39 (100%+)
Default

nothing new. Trinity's customer service has sucked for the entire 22 yrs I have been racing. That's why now a days I refuse to send ANY of my green backs towards the lucifer of the r/c world, Ernie Provetti.
2wdMod is offline   Reply With Quote
Old 10-13-2008, 06:36 PM   #5
Tech Champion
 
Briguy's Avatar
R/C Tech Elite Subscriber
 
Join Date: Aug 2006
Location: Ottawa , IL
Posts: 8,128
Trader Rating: 125 (100%+)
Send a message via Yahoo to Briguy
Default

Really ? I`ve always had good luck when ever i had a problem .
__________________
At Your Service Vinyl Works
Royal R/C & Hobby
Leisure Hours Hobby & Raceway
Briguy is offline   Reply With Quote
Old 10-13-2008, 06:41 PM   #6
Tech Master
 
Join Date: Sep 2007
Location: en tu amigas pantalones
Posts: 1,605
Trader Rating: 16 (94%+)
Default

Quote:
Originally Posted by Briguy View Post
Really ? I`ve always had good luck when ever i had a problem .
ok can i send you my swelled up lipo for you to send it in then
BSS07 is offline   Reply With Quote
Old 10-13-2008, 06:46 PM   #7
Tech Elite
 
Join Date: Jun 2008
Location: anywhere I can race 2wd dirt,and 1/12 onroad in MI.
Posts: 3,405
Trader Rating: 39 (100%+)
Default

Yeah really.Trinity the impoorter of the IB 4200 cells that went BOOM!!! And if you had a problem with them " well it must have been your fault" even though they recomend a higher charge rate with the matched cells than the original manufacturers even suggested.Original manufacturer suggested no more than a 4.2a charge rate when all the matchers including trinity , said to charge them at between 5.5a and 6.5a.So any guarantee from the manufacturer was void as soon as the cells hit the hands of the matchers. And that just one of their "oops" from recent history,I could go on if I wanted to write a book.
2wdMod is offline   Reply With Quote
Old 10-13-2008, 07:19 PM   #8
Tech Addict
 
Join Date: Sep 2008
Location: C an ada
Posts: 550
Trader Rating: 13 (100%+)
Default

i will never buy trintiy stuff again.

i sent a broken motor for repair and never get it back, i emailed them and never get reply.

trinity guys have to learn from Castle Creation on how to provide hight quality CS.
NSLST is offline   Reply With Quote
Old 10-14-2008, 07:18 PM   #9
Tech Addict
 
Join Date: Dec 2006
Location: Lake County, Florida
Posts: 513
Trader Rating: 13 (100%+)
Default

Yeah, their service sucks. I dont buy their stuff anymore either.
AndyH5212 is offline   Reply With Quote
Old 10-14-2008, 07:19 PM   #10
Tech Master
 
Join Date: Sep 2007
Location: en tu amigas pantalones
Posts: 1,605
Trader Rating: 16 (94%+)
Default

the only thing i will buy from them is their foams
BSS07 is offline   Reply With Quote
Old 10-15-2008, 12:35 PM   #11
Tech Master
 
Join Date: Apr 2008
Location: Westminster, CA
Posts: 1,568
Trader Rating: 36 (100%+)
Default

We have to look at how many products trinity has sold to how many you all have had gone bad...A few isolated problems does not show they are defective...and rather than saying how poor it is try and show how they can improve...
MikeGonzo is offline   Reply With Quote
Old 10-15-2008, 01:12 PM   #12
Tech Champion
 
Briguy's Avatar
R/C Tech Elite Subscriber
 
Join Date: Aug 2006
Location: Ottawa , IL
Posts: 8,128
Trader Rating: 125 (100%+)
Send a message via Yahoo to Briguy
Default

Good point Mike .

I coudn`t count all the Trinity motors, batteries ,and parts I`ve had over the years . I still have a few old Speedworks motors from the late 80`s and run good still .
__________________
At Your Service Vinyl Works
Royal R/C & Hobby
Leisure Hours Hobby & Raceway
Briguy is offline   Reply With Quote
Reply

Similar Threads
Thread Thread Starter Forum Replies Last Post
Team Magic G4 Motorman Nitro On-Road 11759 12-09-2016 06:09 AM
Team Br00d Racing Motors peter_robinson Team and Company Discussions 4435 01-06-2014 09:04 PM
Trinity Pulse motor Drift Demon Electric On-Road 240 05-17-2012 02:45 PM
Battery issues RS4Pro2GT Electric On-Road 26 12-24-2008 09:54 AM
Poor After sales by Trinity Boultspeed Electric On-Road 64 02-11-2007 09:21 PM
Does Trinity give a crap about Customers? JRSXrookie Electric Off-Road 39 08-15-2006 09:51 PM



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off



All times are GMT -7. It is currently 04:39 AM.


We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
Powered By: vBulletin v3.9.2.1
Privacy Policy | Terms of Use | Advertise Content © 2001-2011 RCTech.net