Associated Customer Service
#1
Associated Customer Service
Just want your guys opinion on this. Two weekends ago I bought a replacement AE hex wrench tip and the first time I used it, the tip sheared off. I called AE and spoke with them about it and they said that they don't warranty those pieces, but I felt that it may have been defective or not hardened improperly so they told me to send it back in so they could inspect it. I got a copy of the receipt and mailed it in. Today I got it back with a note saying they don't warranty those hex bits, but thanks for sending it in and they sent the old one back. I know they don't warranty them, but I feel that since it broke the first time I used it and went to the trouble to send it in they could have at least replaced it. I mean it's not that expensive of a part and replacing it fosters great customer service. This is the first time I've dealt with their customer service, but I'm not too impressed to say the least. I seen much better (JConcepts, Losi, PN Racing). So am I expecting too much here, or not?? I don't think so and I wouldn't have had a problem had the part failed a month or so down the road, but snapping on the first screw I used it on and then hearing that there's nothing they can do is kinda maddening. Fire away. Thanks. Later.
#4
Tech Regular
i have an MIP. i only use .050 for pinions. mine seems to hold up fine. all my other MIP's tips look as good as new. also you can send the MIP in and have a new tip ground if neccessary.(for a charge) well at least two years ago when i bought the wrenches. thats what made me buy them, but they show no signs of wear.
#7
Tech Master
iTrader: (13)
Originally Posted by Vegaspilot
Nope, it was a 1/16th tip. I'm not an AZ RCFreak. What is an AZ RCFreak?
http://www.az-rcfreaks.com/modules.php?name=Forums
The reason I asked is because we have a Vegasracer in the club and I thought maybe you were the same person
#8
Tech Apprentice
I think they are hardened to the point of being brittle.
I prefer the steel drivers with a little flex...
I have found some decent ones at Sears with the mirco screwdrivers. The two common sizes for AE 1/16 and the otherone 5/64 or whatever it is.
If anone is interested I can get the Craftsman part number for you.
M2racing
I prefer the steel drivers with a little flex...
I have found some decent ones at Sears with the mirco screwdrivers. The two common sizes for AE 1/16 and the otherone 5/64 or whatever it is.
If anone is interested I can get the Craftsman part number for you.
M2racing