Associated Customer Service
Just want your guys opinion on this. Two weekends ago I bought a replacement AE hex wrench tip and the first time I used it, the tip sheared off. I called AE and spoke with them about it and they said that they don't warranty those pieces, but I felt that it may have been defective or not hardened improperly so they told me to send it back in so they could inspect it. I got a copy of the receipt and mailed it in. Today I got it back with a note saying they don't warranty those hex bits, but thanks for sending it in and they sent the old one back. I know they don't warranty them, but I feel that since it broke the first time I used it and went to the trouble to send it in they could have at least replaced it. I mean it's not that expensive of a part and replacing it fosters great customer service. This is the first time I've dealt with their customer service, but I'm not too impressed to say the least. I seen much better (JConcepts, Losi, PN Racing). So am I expecting too much here, or not?? I don't think so and I wouldn't have had a problem had the part failed a month or so down the road, but snapping on the first screw I used it on and then hearing that there's nothing they can do is kinda maddening. Fire away. Thanks. Later.