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Old 06-29-2006, 10:05 PM   #1
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Just want your guys opinion on this. Two weekends ago I bought a replacement AE hex wrench tip and the first time I used it, the tip sheared off. I called AE and spoke with them about it and they said that they don't warranty those pieces, but I felt that it may have been defective or not hardened improperly so they told me to send it back in so they could inspect it. I got a copy of the receipt and mailed it in. Today I got it back with a note saying they don't warranty those hex bits, but thanks for sending it in and they sent the old one back. I know they don't warranty them, but I feel that since it broke the first time I used it and went to the trouble to send it in they could have at least replaced it. I mean it's not that expensive of a part and replacing it fosters great customer service. This is the first time I've dealt with their customer service, but I'm not too impressed to say the least. I seen much better (JConcepts, Losi, PN Racing). So am I expecting too much here, or not?? I don't think so and I wouldn't have had a problem had the part failed a month or so down the road, but snapping on the first screw I used it on and then hearing that there's nothing they can do is kinda maddening. Fire away. Thanks. Later.
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Old 06-29-2006, 10:22 PM   #2
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Was it the tiny .050 tip? We break those all the time whether they be AE or Losi. They take a light touch.

Hey, are you an AZ-RCFreak?
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Old 06-29-2006, 10:38 PM   #3
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Nope, it was a 1/16th tip. I'm not an AZ RCFreak. What is an AZ RCFreak?
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Old 06-29-2006, 10:41 PM   #4
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i have an MIP. i only use .050 for pinions. mine seems to hold up fine. all my other MIP's tips look as good as new. also you can send the MIP in and have a new tip ground if neccessary.(for a charge) well at least two years ago when i bought the wrenches. thats what made me buy them, but they show no signs of wear.
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Old 06-29-2006, 10:47 PM   #5
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wow, ive broken a .05 before, but a 1/16th?

yea, i agree, they shoudve just replaced it. i remember back in the day i had a losi bk1 w/ missing parts, the guy at losi just sent me a pair no questions asked.
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Old 06-29-2006, 10:53 PM   #6
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personally think shit happens and you deal with it. thats just my .02 though.
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Old 06-29-2006, 10:56 PM   #7
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Quote:
Originally Posted by Vegaspilot
Nope, it was a 1/16th tip. I'm not an AZ RCFreak. What is an AZ RCFreak?
AZ-RCFreaks...

http://www.az-rcfreaks.com/modules.php?name=Forums

The reason I asked is because we have a Vegasracer in the club and I thought maybe you were the same person
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Old 07-09-2006, 09:26 PM   #8
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I think they are hardened to the point of being brittle.

I prefer the steel drivers with a little flex...

I have found some decent ones at Sears with the mirco screwdrivers. The two common sizes for AE 1/16 and the otherone 5/64 or whatever it is.

If anone is interested I can get the Craftsman part number for you.

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