R/C Tech Forums

Go Back   R/C Tech Forums > General Forums > Electric On-Road > Team and Company Discussions

Reply
 
Thread Tools Search this Thread
Old 03-25-2013, 08:55 PM   #1
Suspended
 
rcpaintinpete's Avatar
 
Join Date: Feb 2004
Location: PALMBAY FLORIDA
Posts: 2,739
Trader Rating: 16 (100%+)
Default THANK YOU NOVAK

After reading the I'm not happy thred
I think we need to hear from the happy customers .

I would like to thank every one at Novak for all their help
I was super happy with the lighting fast response to my email
And the great customer service they gave me
Charlie and Jackie did every thing a great company does
When a customer is in need of support

And for this I give you all A BIG THANK YOU NOVAK
Looking forward to many more races with my Novak equipment
__________________
TEAM ARC USA --- TEAM POWERS USA ---- TEAM VALKARIA RC ----
rcpaintinpete is offline   Reply With Quote
Old 08-09-2013, 03:23 PM   #2
Tech Regular
 
Join Date: May 2012
Location: Somewhere in Tornado Alley
Posts: 308
Trader Rating: 4 (100%+)
Default

I have not needed to contact customer support for any of my Novak products. They just work as long as you read the documentation and take their advice on batteries.

I love my GTB2s with Xdrive. Very smooth. I use one for VTA and the other for an open gearbox class we race. I have a RevTech 13.5 hooked up to it. It's very fast and smooth.
nubie-wan is offline   Reply With Quote
Old 01-15-2014, 12:29 PM   #3
Tech Addict
 
bigcracing's Avatar
 
Join Date: Oct 2012
Location: Detroit
Posts: 589
Trader Rating: 32 (100%+)
Default

I don't know about you guys but I have not got any response from them at all and have tried calling them for three days straight during there business hours with nobody answering the phone I am not happy right know I was hoping to race Saturday but with the GTB broken I probably won't race Not happy with them not answering there business phone

Not happy costumer
bigcracing is offline   Reply With Quote
Old 01-15-2014, 12:37 PM   #4
Tech Elite
 
Metalsoft's Avatar
 
Join Date: Jun 2009
Location: Nashville, TN
Posts: 2,023
Trader Rating: 69 (100%+)
Default

Well that didn't take long. Man Novak was awesome back in the brushed days.

I hate seeing a American company start to slide like they are.
__________________
Tamiya TB03 USGT - Custom Carbon fiber Chassis - Magoo Racing Inc....
Metalsoft is offline   Reply With Quote
Old 01-15-2014, 12:51 PM   #5
Tech Champion
 
Core Creations's Avatar
R/C Tech Elite Subscriber
 
Join Date: Sep 2001
Location: Back in the booth
Posts: 5,743
Trader Rating: 95 (100%+)
Send a message via AIM to Core Creations
Default

Huh? I've never had anything but exceptional customer service from Novak.
__________________
Core Creations paint thread

Mini Mafia Kansas Chapter - where the monster minis grow!
Core Creations is offline   Reply With Quote
Old 01-15-2014, 01:14 PM   #6
Tech Elite
 
Johnny Wishbone's Avatar
 
Join Date: Feb 2006
Posts: 3,419
Trader Rating: 6 (100%+)
Default

Quote:
Originally Posted by bigcracing View Post
I don't know about you guys but I have not got any response from them at all and have tried calling them for three days straight during there business hours with nobody answering the phone I am not happy right know I was hoping to race Saturday but with the GTB broken I probably won't race Not happy with them not answering there business phone

Not happy costumer
Try to contact Charlie via e-mail.

[email protected]

FYI, btween their move, re-organization and in house changes its taking a while to get back up and running.
__________________
Gary Lanzer
Johnny Wishbone is offline   Reply With Quote
Old 04-20-2014, 03:50 PM   #7
Tech Rookie
 
Join Date: Apr 2014
Posts: 1
Default

Jackie and Charlie were both extremely helpful for me. Even with a old esc they still treated it like it was under warranty. Great people great service.
Jjmugz is offline   Reply With Quote
Old 11-22-2015, 12:21 AM   #8
Suspended
 
Join Date: Feb 2011
Posts: 6,240
Trader Rating: 1 (100%+)
Default

Thank you Novak..... All my Novak stuff are still in top shape, and no failures yet....
bertrandsv87 is offline   Reply With Quote
Old 11-22-2015, 01:02 AM   #9
Tech Elite
 
Join Date: Jul 2010
Posts: 2,306
Trader Rating: 9 (100%+)
Default

Run some boost through a kinetic, I dare you.
cplus is offline   Reply With Quote
Old 11-22-2015, 01:08 AM   #10
Suspended
 
Join Date: Feb 2011
Posts: 6,240
Trader Rating: 1 (100%+)
Default

The Kinetic and Havoc are the two esc's I've never owned... I only run boost with the Novak pulse and pulse v2.....
bertrandsv87 is offline   Reply With Quote
Old 11-23-2015, 12:42 PM   #11
Tech Elite
 
Johnny Wishbone's Avatar
 
Join Date: Feb 2006
Posts: 3,419
Trader Rating: 6 (100%+)
Default

Quote:
Originally Posted by cplus View Post
Run some boost through a kinetic, I dare you.
Thats kind of funny as I just changed out my Novak Kinetic 1S which I was running with boost for another speed control that does not need a extra on board battery, just a weight issue. The Kinetic is still working though.

Course this model is several years old now and the new Novak speed controls work very well.
__________________
Gary Lanzer
Johnny Wishbone is offline   Reply With Quote
Old 09-10-2016, 11:16 PM   #12
Suspended
 
Join Date: Feb 2011
Posts: 6,240
Trader Rating: 1 (100%+)
Default

Too bad Novak closed....
bertrandsv87 is offline   Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off



All times are GMT -7. It is currently 03:23 AM.


Powered By: vBulletin v3.9.2.1
Privacy Policy | Terms of Use | Advertise Content © 2001-2011 RCTech.net