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Old 08-07-2006, 09:41 AM   #3136
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Quote:
Originally Posted by EddieO


if there is EVER a problem, you will be hard pressed to ever find a customer that we didn't take care of by either replacing the motor or refunding their money. We've always taken care of every customer, regardless of the situation.....

We are just a growing company with growing pains.......I hope you all understand.



Thanks for your time....

Later EddieO
i personally experienced excellent customer service myself. eddie took care of my situation, and i so appreciated it!

eddie, hope all is well.

ygm
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Old 08-07-2006, 12:16 PM   #3137
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Hi Eddy / Garret / Peter,

You got urgent mail from me.....
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Old 08-07-2006, 12:19 PM   #3138
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Peter/Garret

You got PM
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Old 08-07-2006, 12:52 PM   #3139
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peter...

ems your order today, had problems with one of your arms, i have been staying at my parents house and have had limited access to the internet....(they live in the sticks)
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Old 08-07-2006, 01:16 PM   #3140
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Sounds great!

Looking forward to some real power at the Nordic Championship next week....
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Old 08-07-2006, 06:03 PM   #3141
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Quote:
Originally Posted by flameoutgarrett
peter...

ems your order today, had problems with one of your arms, i have been staying at my parents house and have had limited access to the internet....(they live in the sticks)
I thought WA was the sticks...
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Old 08-07-2006, 07:24 PM   #3142
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Your website is more than a little confussing... I am trying to order 2 motors and some brushes.. and its 'processed' 2 orders without asking me for payment? Where do I enter my paypal info??

What are your current lead times? Im needing a Checkpoint 13x2, and a KD19

Last edited by FlyByWire; 08-07-2006 at 07:41 PM.
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Old 08-08-2006, 05:23 AM   #3143
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I've been trying to email Team brood over an order placed the 29th of last month, all I keep getting is an returned to sender email due to mailbox being full. Is there any other way to contact these guys? I know they frequent this board and would like order #1732 checked on, there web sight says it is still in order processing.
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Old 08-08-2006, 06:41 AM   #3144
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Originally Posted by hobbipro
I've been trying to email Team brood over an order placed the 29th of last month, all I keep getting is an returned to sender email due to mailbox being full. Is there any other way to contact these guys? I know they frequent this board and would like order #1732 checked on, there web sight says it is still in order processing.
ouch...
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Old 08-08-2006, 10:03 AM   #3145
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It's been 6 business days, orders ship in 10-14 business days, sometimes quicker, right now, we are running behind on some orders because of vendors......it shipped yesterday.

Flybywire, you can call my cell at 4257379758 and I can see if I can figure out your web problem.....this happens occasionally and we have to reset your account.

Later EddieO
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Old 08-08-2006, 10:29 AM   #3146
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Eddie0 ygm
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Old 08-08-2006, 10:58 AM   #3147
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Quote:
Originally Posted by FlyByWire
Your website is more than a little confussing... I am trying to order 2 motors and some brushes.. and its 'processed' 2 orders without asking me for payment? Where do I enter my paypal info??

What are your current lead times? Im needing a Checkpoint 13x2, and a KD19
eddie listed the processing time below. though i am looking at a 13x2 on my desk right now... so could be quicker a little quicker.
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Old 08-08-2006, 11:00 AM   #3148
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Quote:
Originally Posted by hobbipro
I've been trying to email Team brood over an order placed the 29th of last month, all I keep getting is an returned to sender email due to mailbox being full. Is there any other way to contact these guys? I know they frequent this board and would like order #1732 checked on, there web sight says it is still in order processing.
yep thats my email, inbox has been full since my computer crashed over a month ago... eddie keeps buying refurbished ones... so far three havent worked.

we will get it sorted tho. if it is urgent please send me a PM.

thanks
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Old 08-08-2006, 11:26 AM   #3149
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Well, the last two were refurbished.....they should work fine, yet.....they always seem to blow up at the shop, maybe too much myspace and consumption junction......the previous ones were NOT refurbished....

Off to the computer store again......lucky me.

Later EddieO
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Old 08-08-2006, 11:42 AM   #3150
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Quote:
Originally Posted by EddieO
Well, the last two were refurbished.....they should work fine, yet.....they always seem to blow up at the shop, maybe too much myspace and consumption junction......the previous ones were NOT refurbished....

Off to the computer store again......lucky me.

Later EddieO
maybe too much dirt from the offroad track. lol
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