R/C Tech Forums

Go Back   R/C Tech Forums > General Forums > Electric On-Road > Team and Company Discussions

Reply
 
Thread Tools Search this Thread
Old 02-06-2007, 06:50 AM   #1
Tech Champion
 
Join Date: Oct 2005
Location: Cincinnati, OH
Posts: 5,360
Trader Rating: 38 (100%+)
Default Good/Bad Customer Service

I ordered a setup station from them in November and its been on backorder ever since. Dont advertise stuff on your website with a "Available Now" graphic and then not ship it for 4 months. Some of the companies in RC are about as fun to deal with as the DMV.
or8ital is offline   Reply With Quote
Old 02-06-2007, 06:56 AM   #2
Tech Champion
 
Join Date: Jun 2004
Location: St Louis
Posts: 7,868
Trader Rating: 198 (100%+)
Default

Man that sucks Tim. I just sold an Integy set up station. Works just as well as the over priced hudy stuff.

But are they as good as Much More??
__________________
Please become an organ donor.
www.donatelife.net
Custom decals and Sno-Tee'z, T-Shirts by Sno Camel
dodgeguy is offline   Reply With Quote
Old 02-06-2007, 06:59 AM   #3
Tech Champion
 
Join Date: Oct 2005
Location: Cincinnati, OH
Posts: 5,360
Trader Rating: 38 (100%+)
Default

Its not over-priced when you are getting it for free! or at least in exchange for some work so not necessarily free.

I have an integy but one of the pieces bent.

MuchMore's customer service sucks. So does RcScrewz. The only great customer service I've ever received was from Br00d.
or8ital is offline   Reply With Quote
Old 02-06-2007, 07:02 AM   #4
Tech Champion
 
Join Date: Jun 2004
Location: St Louis
Posts: 7,868
Trader Rating: 198 (100%+)
Default

heck if your getting that way cool!!

Yeah I was trying to get a hold of the Much More US rep for 2 months. Talk about service.
__________________
Please become an organ donor.
www.donatelife.net
Custom decals and Sno-Tee'z, T-Shirts by Sno Camel
dodgeguy is offline   Reply With Quote
Old 02-06-2007, 07:06 AM   #5
Tech Champion
 
Join Date: Oct 2005
Location: Cincinnati, OH
Posts: 5,360
Trader Rating: 38 (100%+)
Default

Yeah MuchMore sent me a faulty unit after I waited a month for it to come. I had to pay out of my pocket $22 to ship it back (to Canada) to get it repaired. Their way of "making it up to me" was to throw in a couple stickers. No sticker is worth $22.
or8ital is offline   Reply With Quote
Old 02-06-2007, 07:08 AM   #6
Tech Champion
 
Join Date: Jun 2004
Location: St Louis
Posts: 7,868
Trader Rating: 198 (100%+)
Default

Heck I do not even charge $22 for stickers.
__________________
Please become an organ donor.
www.donatelife.net
Custom decals and Sno-Tee'z, T-Shirts by Sno Camel
dodgeguy is offline   Reply With Quote
Old 02-06-2007, 08:48 AM   #7
wyd
Tech Legend
 
wyd's Avatar
 
Join Date: Sep 2001
Location: Castle Mamba Max Pro. Feel its power!!!!!!!!!!
Posts: 21,141
Trader Rating: 50 (100%+)
Send a message via AIM to wyd
Default

Quote:
Originally Posted by or8ital
Its not over-priced when you are getting it for free! or at least in exchange for some work so not necessarily free.

I have an integy but one of the pieces bent.

MuchMore's customer service sucks. So does RcScrewz. The only great customer service I've ever received was from Br00d.
I didn't like the service at RCScrewz either. I did have great service from Competition Electronics.
__________________
Castle Creations (Since 2005) Just awesome products
Bumps & Jumps RC (Great Indoor facility for offroad and oval)
ST Racing Concepts (STRC)
Custom Works (Best Oval Cars around)
wyd is offline   Reply With Quote
Old 02-06-2007, 09:08 AM   #8
Tech Fanatic
 
vabroom's Avatar
 
Join Date: Nov 2003
Location: dark side of the moon
Posts: 936
Default

I've had great service from Stromer, KT Hobbies, SpeedTech and EA. Too bad Kraig is quitting the business. This would be a good tread to warn people what kind of service to expect good or bad.
__________________
RC racing is still trying to prove that two solid objects can be in the same place, at the same time.

Last edited by vabroom; 02-06-2007 at 09:25 AM.
vabroom is offline   Reply With Quote
Old 02-06-2007, 02:20 PM   #9
Tech Master
 
Kropy's Avatar
 
Join Date: Nov 2003
Location: In a van down by the river
Posts: 1,763
Trader Rating: 12 (100%+)
Send a message via AIM to Kropy
Default

or8ital - Try the Team Magic set-up station it's awesome
http://www.teamtrinity.com/team_magi...up-system.html
__________________
Dale "Kropy" Kropaczewski
Kolors by Kropy
Postman, Save a spot on the stand for me
Kropy is offline   Reply With Quote
Old 02-06-2007, 03:11 PM   #10
Tech Addict
 
BigDaddyT's Avatar
 
Join Date: Sep 2004
Location: Port Moody, BC
Posts: 620
Send a message via MSN to BigDaddyT
Default

Quote:
Originally Posted by Kropy
or8ital - Try the Team Magic set-up station it's awesome
http://www.teamtrinity.com/team_magi...up-system.html
I second that - I really like mine too, and the price is right.
__________________
T-Bang Hobby Technology Inc. - www.t-bang.ca
Extreme Performance RC Motors and Racing Supplies - Vancouver, Canada
Team Corally - Trinity - Dekelz.com
BigDaddyT is offline   Reply With Quote
Old 02-06-2007, 11:29 PM   #11
Tech Elite
 
ottoman's Avatar
R/C Tech Charter Subscriber
 
Join Date: Oct 2001
Location: wisconsin
Posts: 2,761
Trader Rating: 13 (100%+)
Default

I have no idea on the hold up with the setup station... but at least when ever I call RC America I get a live person to talk to not like some other companies I deal with
ottoman is offline   Reply With Quote
Old 02-07-2007, 05:35 AM   #12
Tech Champion
 
Join Date: Oct 2005
Location: Cincinnati, OH
Posts: 5,360
Trader Rating: 38 (100%+)
Default

Quote:
Originally Posted by ottoman
I have no idea on the hold up with the setup station... but at least when ever I call RC America I get a live person to talk to not like some other companies I deal with
Yes, but if they give you incorrect information when you call how much better is it really? I heard from a couple of LHS's that they are a nightmare to deal with...
or8ital is offline   Reply With Quote
Old 02-07-2007, 05:56 AM   #13
Tech Champion
 
Join Date: Jun 2004
Location: St Louis
Posts: 7,868
Trader Rating: 198 (100%+)
Default

Quote:
Originally Posted by or8ital
Yes, but if they give you incorrect information when you call how much better is it really? I heard from a couple of LHS's that they are a nightmare to deal with...
I second that one. So a shop orders over the $400 min for free shipping. Half the stuff is on back order. They send $200 worth of the stuff and charge you shipping without calling the shop up to let them know. Then wants to charge shipping on the other $200 when they get it in the next month. RCAmerica is not the best place to deal with. And there are other sorry distributors out there.
__________________
Please become an organ donor.
www.donatelife.net
Custom decals and Sno-Tee'z, T-Shirts by Sno Camel
dodgeguy is offline   Reply With Quote
Reply

Similar Threads
Thread Thread Starter Forum Replies Last Post
LRP Customer service. RON F Electric Off-Road 32 03-15-2012 01:54 PM
Good Customer Service at RC Lipo! Cain Electric Off-Road 1 09-27-2007 07:21 PM
Customer Service.... iskandarfaisal Singapore R/C Racers 36 05-19-2007 01:09 PM
HPI Customer Service stulec52 Monster Trucks 23 07-13-2006 12:59 AM
Associated Customer Service Vegaspilot Electric Off-Road 7 07-09-2006 09:26 PM



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off



All times are GMT -7. It is currently 05:05 PM.


Powered By: vBulletin v3.9.2.1
Privacy Policy | Terms of Use | Advertise Content © 2001-2011 RCTech.net