VERY BAD CUSTOMER SERVICE FROM HOBBYKING
02-08-2014, 07:13 PM
#17
Out of over 50 orders Ive made there, only 4 were horribly delayed or orders had major issues. I have to agree that some of their Nanotechs seems a little dodgy but Ive been using their Compact series and they rock. No Bloating, very low IR, packs always came back rather cool and barely warm even when I push it.
The ideal mind set of ordering from HobbyKing - Give yourself 2 weeks for EMS orders and 4 weeks for Air Parcel (Non-Peak Period). Add 2 more weeks for both during peak periods and major holidays. All refunds and problematic orders are definitely entertained, it just takes time and efforts to get it all sorted out with 'Standard Operating Proceedures". Approaching the Customer Service aggresively will only add more troubles and delays. So stay calm all the way. Makes you a better person in life too.
Basically, go HobbyKing for saving 'Money' but paying with 'Time'. Vice versa for getting items else where or locally.
Ive tried their Fedex option and it's well worth it. Most of my group/bulk orders now are using FedEx, especailly orders with LiPos. They arrive in less than a week.
The ideal mind set of ordering from HobbyKing - Give yourself 2 weeks for EMS orders and 4 weeks for Air Parcel (Non-Peak Period). Add 2 more weeks for both during peak periods and major holidays. All refunds and problematic orders are definitely entertained, it just takes time and efforts to get it all sorted out with 'Standard Operating Proceedures". Approaching the Customer Service aggresively will only add more troubles and delays. So stay calm all the way. Makes you a better person in life too.
Basically, go HobbyKing for saving 'Money' but paying with 'Time'. Vice versa for getting items else where or locally.
Ive tried their Fedex option and it's well worth it. Most of my group/bulk orders now are using FedEx, especailly orders with LiPos. They arrive in less than a week.
02-12-2014, 08:50 PM
#18
better local lobang
me was planning to buy frm HK, but back order, hence cancel it.
found cheap/ok lobang locally save all the worries.
but limited C n mha rating total only got 6 diff spec.
not prompting them but personal experience, as bought 2 5000mha 35C
test out on spot to check balance b4 pay save all worries.
found cheap/ok lobang locally save all the worries.
but limited C n mha rating total only got 6 diff spec.
not prompting them but personal experience, as bought 2 5000mha 35C
test out on spot to check balance b4 pay save all worries.
02-17-2014, 07:13 PM
#19
Tech Apprentice
Btw bro...u get ur battery already? Or still no record. .
02-18-2014, 09:32 PM
#21
Tech Apprentice
02-18-2014, 11:01 PM
#22
Tech Regular
My last 4 orders from Hobbyking was a total disaster and currently the Support helpdesk is flooded by customer request and queries from Worldwide.
2 or 3 years ago , Hobbyking was a great online shop with great services , nowadays it looks like they cannot sustain the high demand and purchase from customers.
Btw , i am not ordering so much from them now and even for the price they are not so competitive nowadays. i use to order from Singapore and HK lipos and other RC Stuff and generally after 1 week max they are at my door step . With Hobbyking nowadays it takes months to reach the destination (Whatever you have Lipo or not in your order)
Cheers
02-18-2014, 11:30 PM
#23
Tech Apprentice
Well, buy from hobbyking only if you are not in a rush for the items. LOL
02-19-2014, 12:54 AM
#24
My standard EMS order placed on the 12th arrived 7 days later. Everything is pretty snappy now, just go ahead and order.
19/02/2014 09:45 Delivered
19/02/2014 07:42 SPEEDPOST SERVICE CENTRE With Delivery Courier
13/02/2014 19:04 Pending shipment from Merchant/Shipper
19/02/2014 09:45 Delivered
19/02/2014 07:42 SPEEDPOST SERVICE CENTRE With Delivery Courier
13/02/2014 19:04 Pending shipment from Merchant/Shipper
02-19-2014, 04:34 AM
#25
I created a similar thread to this ( check my profile ) and after reading a lot more i figured that i just needed to wait. Mine took almost 2 months but none of the products were damaged or harmed. They ship from overseas so it takes a while
02-19-2014, 02:59 PM
#26
Hey there guys
FedEx with Revolectrix from Singapore is about 3 days anywhere in the world. We have rights to use chapest courier costs for LiPO from Singapore
FedEx with Revolectrix from Singapore is about 3 days anywhere in the world. We have rights to use chapest courier costs for LiPO from Singapore
02-19-2014, 11:41 PM
#28
Tech Adept
John,
Do share with us the lipo shipping experience.
Does the postage having much problems?
Do share with us the lipo shipping experience.
Does the postage having much problems?
02-20-2014, 09:37 AM
#29
I ordered the batteries together with a Storm HD HV 25kg servo on 24th of january this year..and i only received them on 15th of fabuary..it took almost a month for the items to arrive..the fact that they did not inform me about such delay or how long it will take for the items to reach me due to the lipos angered me alot as i paid for ems services..all my orders before this took only 8 days max..plus the ems tracking number they gave me was a no show..that triggered my anger even more..only after a few emails to them telling them how angry i am did they decide to reply to my enquiries..
02-20-2014, 08:08 PM
#30
Manage your emotions. It's just products, services and business. Don't let such little things affect your life. Better to be cheerful everyday, makes life a little more meaningful.