scottfish0

I'm opening an RC hobby shop in a few months & am looking for feedback about what people expect from their local hobby shop. Below is a link to a survey (only 10 questions - no personal details needed). Any feedback would be gratefully received!

RC Shop survey
http://www.zapsurvey.com/Survey.aspx...f-dafe8a748645

Many thanks.

Survey is now closed. Thanks to anyone who filled it out.

Chris Jarosz

The link doesnt work.

IMO you should stock both losi and AE. And carry an arry or mod/stock motors. Also be sure to keep lots of motor brushes in stock.

bobf24

iTrader: (28)

first you need to figure out what the people in your area are in to, if everyone there is into electric micros, and all you stock is nitro monster trucks, you arn't going to be very successful,

like for example, the other persons adivce is great, if there is alot of electric around there, but if everyone runs nitro there, having a bunch of stock/mod motors and motor brushes is pointless, since no one is going to buy them,

and one thing to remeber, you can't stock everything for everyone, so dont even try,

Ethan Hunt

Be friendly, polite and helpful. I am constantly amazed at how much bad attitude is given out by some hobby shop owners/employees.

Chris Jarosz

Oh i forgot hire people who actually know what they are doing. Its crazy how people hire others that dont know what they are doing....

Ethan Hunt

Excellent point RC Dude!

scottfish0

Sorry! Don't know what happened with the link. Hopefully all ok now. Have repasted the link. Shall put it below here as well, just in case...
Thanks alot for all your above comments. Really interested to hear what people want from a shop & what they feel is lacking in current shops.

RC Shop survey
http://www.zapsurvey.com/Survey.aspx...f-dafe8a748645

Chris Jarosz

Link still doesnt work.

megawatt

Would love to help but link not working

scottfish0

Have tried link & is working. Thanks for letting me know that it was still coming up closed.

KevinL

Your link worked great. Good luck in your endeavor. Post some pictures when your doors have opened.

Kevin

pimpride

Why would you expect the owner of the store to purchase thousands of dollars in RC's to let people test drive, and then not be able to sell?

megawatt

Link worked great. Good luck I have been self employed for 13 years although it has its problems it beats the heck out of the alternitive. Good luck and tell us when you open.
Rick

Valentin.H

iTrader: (117)

link worked for me the first time

and yes...HIRE PEOPLE THAT KNOW WHAT THEY ARE DOING!

help people as much as possible...and answer any questions..even though if you think the question is stupid

scottfish0

Here are the survey results. Thanks to anyone to completed the survey!

Age and gender,,,,,,,,,MatrixSingleChoice
,"Up to 17 years","18-25 yrs","26-35 yrs","36-55 yrs","55+ yrs",Response Total
Male,40,21,45,50,7,163
Female,1,3,1,1,1,7

Total Respondents,168
(skipped this question),0


What are the top 3 priorities for you when shopping at an R/C shop?,,,,,,,,,MultipleChoiceVertical
,Response Total
Price,127
Sales service - courteous, friendly, knowledgeable staff,140
A number of brands on offer,67
Large range of parts,118
Repair and servicing offered,19
Demonstration buggies - able to test drive R/C vehicles before purchasing,11
Shop presentation - modern, clean, well set out,48
Other (Please Specify),5

Total Respondents,168
(skipped this question),0


What services do you expect from an R/C shop? And how would you prefer to pay for repairs - hourly basis or per job basis?,,,,,,,,,FreeFormResponseMultiLine

Total Respondents,107
(skipped this question),61


What days would you prefer an R/C shop be open?,,,,,,,,,MultipleChoiceVertical
,Response Total
Monday,106
Tuesday,122
Wednesday,122
Thursday,135
Friday,156
Saturday,163
Sunday,116

Total Respondents,164
(skipped this question),4


If you buy R/C products and parts over the internet (rather than from your local R/C shop), what are your reasons for doing so?,,,,,,,,,MultipleChoiceVertical
,Response Total
Local shop too expensive,80
Small product range in local shop,87
Small or non-existent parts range in local shop,83
Poor service in local shop,30
Other (Please Specify),38

Total Respondents,158
(skipped this question),10


When buying R/C parts would you be willing to pay a higher price at a shop offering a full range of parts and excellent customer service rather than a discount price over the internet?,,,,,,,,,SingleChoiceVertical
,Response Total
Yes,120
No,38

Total Respondents,158
(skipped this question),10


What are your 3 top priorities when ordering parts over the internet?,,,,,,,,,MultipleChoiceVertical
,Response Total
Price,135
Fast delivery,116
Secure payment,77
Low freight costs,69
Thorough product description,40
Other (Please Specify),19

Total Respondents,158
(skipped this question),10


Would you travel to the outer edge of town (eg. Industrial area) to purchase R/C products?,,,,,,,,,SingleChoiceVertical
,Response Total
Yes,94
No,13
Makes no difference,52

Total Respondents,159
(skipped this question),9


Would you find it convenient to have an R/C shop located with an R/C off road/on road track?,,,,,,,,,SingleChoiceVertical
,Response Total
Yes,144
No,2
Makes no difference,11

Total Respondents,157
(skipped this question),11


Any comments or suggestions concerning the topics in this survey? Thank you for taking the time to fill out this survey.,,,,,,,,,FreeFormResponseMultiLine

Total Respondents,55
(skipped this question),113