HELP !!!!!!! HAVING MAJOR PROBLEMS WITH HOBBY KING
#16
i didn't had problem with HK before (turnigy charger)... but if you paid for your items via PAYPAL, I suggest that you file it for dispute (items not received/sent).
PAYPAL is strict about these, and they (HK) will surely respond to you immediately.
Also advised HK that since they have not sent the items yet, you have filed for a refund so that they'll be aware.
PAYPAL is strict about these, and they (HK) will surely respond to you immediately.
Also advised HK that since they have not sent the items yet, you have filed for a refund so that they'll be aware.
#17
Tech Master
iTrader: (3)
Joined: Jul 2008
Posts: 1,465
From: Melbourne, Australia
So HK say that the item has left their warehouse ?
Are there any of the packs you ordered left in stock ?
Sometimes their inventory system is not updated and they run out
I've ordered from them 20 or so times in the last year and never had an issue
EMS gets here (melbourne) within a week or so and the other methods take 10 days or so
Cheers
Are there any of the packs you ordered left in stock ?
Sometimes their inventory system is not updated and they run out
I've ordered from them 20 or so times in the last year and never had an issue
EMS gets here (melbourne) within a week or so and the other methods take 10 days or so
Cheers
#19
So HK say that the item has left their warehouse ?
YES!!!
Are there any of the packs you ordered left in stock ?
100+
Sometimes their inventory system is not updated and they run out
I've ordered from them 20 or so times in the last year and never had an issue
EMS gets here (melbourne) within a week or so and the other methods take 10 days or so
I shipped via ems over a week now and no tracking info
Cheers
YES!!!
Are there any of the packs you ordered left in stock ?
100+
Sometimes their inventory system is not updated and they run out
I've ordered from them 20 or so times in the last year and never had an issue
EMS gets here (melbourne) within a week or so and the other methods take 10 days or so
I shipped via ems over a week now and no tracking info
Cheers
So HK say that the item has left their warehouse?YES!!!
Are there any of the packs you ordered left in stock ? 100+
EMS gets here (melbourne) within a week or so and the other methods take 10 days or so
I shipped via ems over a week now and no tracking info
#20
Have i tryed voicing in their forums lol oh yes indeed have a look
http://www.hobbyking.com/hobbyking/f...s.asp?TID=9509
#22
I placed an order back on the 19th of may and I was told the the hong kong postal service was the problem, this is the first time I ever ordered from HK. My shipping finally updated 2 days ago. just give it time and you will get your batteries.
#23
It took me nearly 3 months to get my stuff the last time I ordered from them. I think their website is inaccurate as far as their stock goes, they sell out quickly and then have to place orders on hold and make excuses until they get more stock. Their products are great but if I need anything in a reasonable time then I'll still get their Turnigys and Zippys but I'll buy them off of E-bay and pay a slight premium in order to get them within a week instead of several months.
#25
Joined: Apr 2009
Posts: 3,055
Wow, 3 orders in 4 days seems like a waste of shipping costs, but to each his own.
I have not ordered from HK in a month or so, but I have always gotten everything I wanted out of them. 10 days is a bit excessive for EMS, but I wouldnt worry, they are not a rip off company. I would bet it is the postal service over there.
I have not ordered from HK in a month or so, but I have always gotten everything I wanted out of them. 10 days is a bit excessive for EMS, but I wouldnt worry, they are not a rip off company. I would bet it is the postal service over there.
#26
Wow, 3 orders in 4 days seems like a waste of shipping costs, but to each his own.
I have not ordered from HK in a month or so, but I have always gotten everything I wanted out of them. 10 days is a bit excessive for EMS, but I wouldnt worry, they are not a rip off company. I would bet it is the postal service over there.
I have not ordered from HK in a month or so, but I have always gotten everything I wanted out of them. 10 days is a bit excessive for EMS, but I wouldnt worry, they are not a rip off company. I would bet it is the postal service over there.
What sucks is the EMS stuff will probably get here the same time as the Air parcel.
#27
Joined: Apr 2009
Posts: 3,055
Ah, that makes sense. I have ordered from them before and realized a few days later that I needed something else, but I decided to wait another week to make sure nothing else came up. In most cases separate orders will really cost you, but it sounds like you knew what you were doing!
#28
Tech Master
iTrader: (2)
Joined: Jan 2009
Posts: 1,780
Here's an interesting thread on delay in shipment due to lipo safety issue:
http://www.rcgroups.com/forums/showthread.php?t=1253473
http://www.rcgroups.com/forums/showthread.php?t=1253473
#30
Tech Master
iTrader: (2)
Joined: Jan 2009
Posts: 1,780
This is posted by HK forum's admin:
It's starting to look perminent for Hong Kong Post.
That means alot of small eBayers and other stores that dont have the capacity to ship out via private courier will be attempting time and time again to post their lipo's only to have them returned a week or two later.
You're going to see alot of HK/CN vendors stop selling Lipo's in the coming weeks/Months as they work out that it's not getting through.
We are now doing the following;
1) We have charged two private courier companies with the task of shipping our products out. Bypassing Hong Kong Post.
2) We have already sent 2 containers of Lipoly to Germany and next week 1 container to Seattle (the location of our new warehouse to be).
3) Customers who buy Lipo from as now will have them shipped via the Private couriers.
4) In future you will have a greater selection of Lipo from USA (Seattle) or DE (Hamburg) warehouses.
5) We are changing tracking system pages this week and next to better reflect the new services.
In the end you're going to get your batteries at the same price, but with faster shipping and less customs issues.
It's starting to look perminent for Hong Kong Post.
That means alot of small eBayers and other stores that dont have the capacity to ship out via private courier will be attempting time and time again to post their lipo's only to have them returned a week or two later.
You're going to see alot of HK/CN vendors stop selling Lipo's in the coming weeks/Months as they work out that it's not getting through.
We are now doing the following;
1) We have charged two private courier companies with the task of shipping our products out. Bypassing Hong Kong Post.
2) We have already sent 2 containers of Lipoly to Germany and next week 1 container to Seattle (the location of our new warehouse to be).
3) Customers who buy Lipo from as now will have them shipped via the Private couriers.
4) In future you will have a greater selection of Lipo from USA (Seattle) or DE (Hamburg) warehouses.
5) We are changing tracking system pages this week and next to better reflect the new services.
In the end you're going to get your batteries at the same price, but with faster shipping and less customs issues.



