38LikesTekno ET48 Thread
03-03-2014 | 02:09 PM
#2191
Suspended
iTrader: (14)
Joined: Aug 2013
Posts: 444
"pay shipping to get it and back?" Do you want to send them your built car and have them replace it for you? I have used tekno support just yesterday, emailed them about an issue and they sent out replacement parts, free of charge, internationally, no questions asked. Already posted with a tracking number.
What was your exact problem? It seems very strange that they're asking you to pay for anything that is a known issue with one run of parts. Especially when noone else has had to pay for it.
What was your exact problem? It seems very strange that they're asking you to pay for anything that is a known issue with one run of parts. Especially when noone else has had to pay for it.
They said they are replacing them for free but want u to ship ur old one in then they give you a coupon code and u get one for free just pay shipping so really not worth the hassle after u pay shipping both ways.
I've had real good luck with them in the past. I know it's something little just kinda frustrating.
03-03-2014 | 02:45 PM
#2192
Tech Regular
Joined: Jan 2011
Posts: 437
From: Pennsylvania
well. there was a case problem, they are working on it. They are working with customers. Mugen has been busting a arms for years and they don't do CRAP. My buddy called them once and they told him that he needs more practice. Tekno never let me down before and I am sure they wont this time
03-03-2014 | 04:37 PM
#2193
I had heard this over and over (particular in relation to castle ESCs) and was pretty worried, I'm having pretty good luck so far 
I got the 1271SG. Running through a mamba monster 2 internal BEC running at 7V. Other specs are 2200kv castle motor, futaba R603FF, turnigy 20C 4s 5800mah lipo, 15T pinion.
I got the servo from eBay and it came with a racers edge glitch buster cap. I used it because even castle support themselves said that the savox are so inefficient that I would need an external BEC. I haven't tried it without the glitch buster, but I've had zero issue so far. This was so much to my surprise so I'm stoked, because I cbf wiring up a separate BEC.
I don't understand why I would get a hitec that costs 3x the price with half the rated speed/torque...It's probably one of those things like I haven't experienced the ultimate quality yet, so I don't understand. But is it really worth that much more?!
If I had my time over, I would've got a stronger servo. This one is OK, but once those big wheels get some rpm I could use a little more torque!
I got the 1271SG. Running through a mamba monster 2 internal BEC running at 7V. Other specs are 2200kv castle motor, futaba R603FF, turnigy 20C 4s 5800mah lipo, 15T pinion.
I got the servo from eBay and it came with a racers edge glitch buster cap. I used it because even castle support themselves said that the savox are so inefficient that I would need an external BEC. I haven't tried it without the glitch buster, but I've had zero issue so far. This was so much to my surprise so I'm stoked, because I cbf wiring up a separate BEC.
I don't understand why I would get a hitec that costs 3x the price with half the rated speed/torque...It's probably one of those things like I haven't experienced the ultimate quality yet, so I don't understand. But is it really worth that much more?!
If I had my time over, I would've got a stronger servo. This one is OK, but once those big wheels get some rpm I could use a little more torque!
03-04-2014 | 12:53 AM
#2198
Tech Initiate
Joined: Jun 2008
Posts: 32
Apparently the rear diff housing had a problem and are breaking at the chassis brace. Mine did and so did a few others at the track.
They said they are replacing them for free but want u to ship ur old one in then they give you a coupon code and u get one for free just pay shipping so really not worth the hassle after u pay shipping both ways.
I've had real good luck with them in the past. I know it's something little just kinda frustrating.
They said they are replacing them for free but want u to ship ur old one in then they give you a coupon code and u get one for free just pay shipping so really not worth the hassle after u pay shipping both ways.
I've had real good luck with them in the past. I know it's something little just kinda frustrating.
03-04-2014 | 10:10 AM
#2203
For those of you that are having problems with TKR5016B we have a warranty solution for you. I had posted this in the EB48 and SCT410 threads but must have missed adding it to this thread.
We can give you 100% off if you send the TKR5016B into us, please follow these instructions:
You must send the warranty eligible part(s) back to us for replacement (Pictures will not suffice).
Here is a list of what to include with your shipment:
The part(s) in question.
A note with your return address, telephone number, and email address.
Optional – any information about your setup (motor, voltage, wheels, tires, etc.). The info you provide will help us to make our products better.
Please send the above items to:
Tekno RC
ATTN: WARRANTY / REPAIR
10755 Scripps Poway Pkwy #598
San Diego CA 92131
You can speed the process along by filling out this form before sending in your parts:
http://www.teknorc.com/tekno5/wp-con...erSaveable.pdf
Once we receive your part along with the information above we will issue a coupon code via email good for 100% off of a replacement. Add the TKR5016B to your cart, go to checkout and enter the coupon code. Your discount should appear. Proceed through checkout normally and we’ll get the order processed ASAP.
Thanks for choosing our products!
Thomas,
Tekno RC Customer Support
We can give you 100% off if you send the TKR5016B into us, please follow these instructions:
You must send the warranty eligible part(s) back to us for replacement (Pictures will not suffice).
Here is a list of what to include with your shipment:
The part(s) in question.
A note with your return address, telephone number, and email address.
Optional – any information about your setup (motor, voltage, wheels, tires, etc.). The info you provide will help us to make our products better.
Please send the above items to:
Tekno RC
ATTN: WARRANTY / REPAIR
10755 Scripps Poway Pkwy #598
San Diego CA 92131
You can speed the process along by filling out this form before sending in your parts:
http://www.teknorc.com/tekno5/wp-con...erSaveable.pdf
Once we receive your part along with the information above we will issue a coupon code via email good for 100% off of a replacement. Add the TKR5016B to your cart, go to checkout and enter the coupon code. Your discount should appear. Proceed through checkout normally and we’ll get the order processed ASAP.
Thanks for choosing our products!
Thomas,
Tekno RC Customer Support
03-04-2014 | 04:48 PM
#2204
For those of you that are having problems with TKR5016B we have a warranty solution for you. I had posted this in the EB48 and SCT410 threads but must have missed adding it to this thread.
We can give you 100% off if you send the TKR5016B into us, please follow these instructions:
You must send the warranty eligible part(s) back to us for replacement (Pictures will not suffice).
Here is a list of what to include with your shipment:
The part(s) in question.
A note with your return address, telephone number, and email address.
Optional – any information about your setup (motor, voltage, wheels, tires, etc.). The info you provide will help us to make our products better.
Please send the above items to:
Tekno RC
ATTN: WARRANTY / REPAIR
10755 Scripps Poway Pkwy #598
San Diego CA 92131
You can speed the process along by filling out this form before sending in your parts:
http://www.teknorc.com/tekno5/wp-con...erSaveable.pdf
Once we receive your part along with the information above we will issue a coupon code via email good for 100% off of a replacement. Add the TKR5016B to your cart, go to checkout and enter the coupon code. Your discount should appear. Proceed through checkout normally and we’ll get the order processed ASAP.
Thanks for choosing our products!
Thomas,
Tekno RC Customer Support
We can give you 100% off if you send the TKR5016B into us, please follow these instructions:
You must send the warranty eligible part(s) back to us for replacement (Pictures will not suffice).
Here is a list of what to include with your shipment:
The part(s) in question.
A note with your return address, telephone number, and email address.
Optional – any information about your setup (motor, voltage, wheels, tires, etc.). The info you provide will help us to make our products better.
Please send the above items to:
Tekno RC
ATTN: WARRANTY / REPAIR
10755 Scripps Poway Pkwy #598
San Diego CA 92131
You can speed the process along by filling out this form before sending in your parts:
http://www.teknorc.com/tekno5/wp-con...erSaveable.pdf
Once we receive your part along with the information above we will issue a coupon code via email good for 100% off of a replacement. Add the TKR5016B to your cart, go to checkout and enter the coupon code. Your discount should appear. Proceed through checkout normally and we’ll get the order processed ASAP.
Thanks for choosing our products!
Thomas,
Tekno RC Customer Support
BTW I've seen this part fail with my own eyes.. it is a defect, tekno acknowledged the defect, I'm lost on why this is even in question.
03-04-2014 | 05:38 PM
#2205
That is awesome support,, make your loyal consumer pay for shipping a broken part with known issues and defects that will cost about the same as it is to grab it off the shelf new?? Really?? Sorry someone has to call it as it is.... Tekno time to step up here and make it right.. you want the part for inspection to maybe improve something, cover shipping.
BTW I've seen this part fail with my own eyes.. it is a defect, tekno acknowledged the defect, I'm lost on why this is even in question.
BTW I've seen this part fail with my own eyes.. it is a defect, tekno acknowledged the defect, I'm lost on why this is even in question.