Just an FYI for current and future MurfDogg customers.
I publicly post when we will be closed, as I travel to many races around the US. Like most businesses, business Hours are Monday thru Friday, 9am to 5pm PST. I make myself available as often as I can via all outlets including email and rc forums including this one.
I sent this person a PayPal payment request on January 5th. The payment was made on January 9th(SUNDAY) at just before 3pm. I had announced publicly, as well as with my email automatic response system that we were out of town racing, and would not return until Monday the 17th.
I received payment via Paypal on a Non Business day, and the next possible time to process his order was the 17th. He filed a dispute with PayPal claiming that I ripped him off. This guy lives in South Africa. If I ship Usps International 6-10 business days, and shipped it Monday the 10th, (When i was out of town), that would be 5 business days before he filed a claim that I ripped him off.
I have refunded this guys money, and in his exchanges with me, he has vowed to put MurfDogg out of business with his personal vendetta. He claims he will use a smear campaign against me telling the world about my terrible customer service.
I stand behind my products, and I offer my customers the best customer service I can.
I just want the public to hear my side of the story before this guy starts blasting me.
Our new MurfDogg Company Policy:
Orders will ship 3 times a week, Monday, Wednesday, and Friday. If I am leaving for a travel race, orders not processed and shipped 3 days before I leave will not be preocessed and shipped until I return. Those dates will be clearly and publically posted on this and othe RC forums.
Thank you for you time, understanding, and continued support of MurfDogg Racing.
Matt Murphy