not working
Regarding not working.. maybe confirm that none of the buttons are stuck. This may affect operation. Just a quick and easy way to check.
My orion is 2 years old and works reliably every time. NOt a ton of use. Only about 2-3 times per month since new.
As for balancing, my peak 3200, after two years of running this was subjected to a balancer for its' first time. IT took exactly 2.5 seconds to balance. The same for my backup 3200. However, my 4800 peak, that had been run to empty several times(I think), took about 20 minutes to balance. While I have not seen performance f these since blance, I am not expecting a miracle that makes them fly like the wind(more than before)