A personal note to the customer service folks at Jconcepts:

Thank you so much! I purchased a hauler bag that had an issue I couldn't fix. I made one phone call (that was answered by a real person), (per the nice lady who answered the phones' request) emailed one picture, received a prompt response in about an hour, and received the replacement in about a week (cross country).

It is a pleasure to purchase products from a company like yours, knowing on the rare occasion that there is an issue, it is handled with professionalism and timeliness.

I sincerely appreciate your efforts.