customer service only goes so far. What about Quality Control? I just recently sold my last Novak Speedo and won't touch another one. out of ALL the novaks speedo's i've had, this one that i just sold was the only one that worked 100% of the time.
I'm sure the customer support at novak is great but like the OP said, he has tons of money wrapped up in products he can barely use. I've been there too. They is no point in buying something that constantly breaks even if you can get a new one every time it breaks.