Wanted to commend viper for excellent customer service and fast turnaround. I had an issue with my 10r and sent it up for repairs after receiving an rma from the website. Viper received my esc last Monday, had a great conversation with Raegan that afternoon and on Friday I had a new unit sitting in my mailbox when I got home from work. Definitely will be buying more Viper gear in the future. Thank you again!