One of my kinetics fried a couple weeks ago when I was teasing my dog in the house, on the carpet. I emailed a guy at Novak and he asked which ESC's I had. I told him two Kinetics, (one of them fried) and a havoc. He told me to send them all in, that they'd fix and update them all.

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Their products have had some issues but it seems they have outstanding customer service.