Originally Posted by
Pktdominic
Well it pains me to say this but hopefully by doing so I will save someone some of the same frustration I have had and hopefully will get some response from AE. First let me say I have bought almost ever type of kit from them from onroad, oval, truck, 18T, buggy 4wd buggy, sc, sc4wd and up to this point have loved every minute.
I built the kit and although had to make several adjustments with the drimel wasn't upset bc all my parts were there and I would have rebuilt the diffs and shocks anyway bc thats just how I am...I enjoy building the kit and knowing what I have.
Well the 1st weekend after buying the truck 2 days after its initial release I broke a rear shock tower coming off a jump...was it my fault...sure it was...was it a shotty custruction or kit, no...well I say no I only have 2 minutes of run time, but the kit seems solid.
So where is my problem, well I cant get a shocktower...heck I can't even get a call back from AE...I just have to keep calling till someone answers. Everyone is backorderd becasue they haven't released parts...I understand that they wanted to get the kit out, I really do but this is really poor planning and customer support and should have been rethought.
So why after weeks of waiting...calling and sitting waiting while others race am I posting? Because upon calling today after leaving to 2 messages regarding future parts availability, I finially get to talk to someone who says parts will be in next week...which is great...but wait...AE is closed next week due to inventory...they will be accepting the delivery and not sending out to distributors or selling for another week. This did it I am done with it...all I want is a part...I have spent $1000s on AE kits, electonics, batteries, and parts, been a loyal customer and this is what I get. My $1000s may be nothing compared to what some spend but for me it has been what I could spend and I chose them. Well no more...make it right or loose me forever I am done...I don't want anything for free just to be able to buy a part for the kit I bought from you so I can enjoy it maybe some follow up. If you have parts coming in you should make an exception and get them out. Your customers are what makes you. You are wrong.
Dominic
You do realize that every time any manufacturer releases a car, this happens, right?
It happened with the XXX-SCT, the SC10 4x4, it was even worse on the Ten SCTE...do you REMEMBER when the B2 came out? Holy crap.
The fact of the matter is you're letting years (decades?) of THEIR service to YOU as a racer hinge on one broken part.
ThunderbirdJunkie broke his rear shock tower last Friday. Big effing deal. He was trying to do backflips off one of the doubles at the track (didn't work out), so you must've done something EXTREMELY bad. Did you put the rear shock shafts in the front shock bodies, and then put those shocks on the rear? Something had to be up, because ThunderbirdJunkie's truck has taken a TON of HARD hits (oh, the pains of learning how to drive 4wd off road) and that shock tower - from the backflip attempts - has been the only broken part.
If you're so petty and trite you're willing to cut your allegiance to a company whose products you've used for THAT LONG over ONE PART and a COUPLE WHOLE WEEKS of lead time, so be it.
ThunderbirdJunkie will be concentrating on 2w stuff this weekend
