Originally Posted by
COBRARACING
Craig please read my post properly i have no dout that hobbywing is large in the club scene but what i was talking about is Hobby stores not clubs.We need support in the uk and thats what stuart can deliver online stores dont want to support the customer but just sell to them thats all, all the rest is left to stuart who hasn't even sold the product to the customer so why should it be left on stuarts back to sort out an issue when he hasn't made a penny think about it is it fair?
we need the product in the stores were the customer can walk in and talk face to face with a rep and get the customer service he or she deserves.
At UK retail Price of £74.95 this is the breakdown......
VAT £12.95
Shipping etc £4.95
Markup for Model Shop £14.50
Costs due to these £32.50
Racers in Exile takes around £5.00 for wholesale produce and has to spend hours on phone supporting all the people we supply as well as all the people Giantcod supply due to them knowing nothing about the product and not really caring once the unit is sold. They have even in the past referred people to me for warranty work.
I take the time to help out individuals both here and on the phone and I am getting fed up with doing it for nothing.
I would like to mention a conversation with one of the UK's more famous and friendly retailers who we supply, "so we only make £15 from an ESC, with Speedpassion we get at least double that".
Ask Rob at Giantcod if you can borrow his laptop at a race meeting to update your ESC? Ask him to exchange units that have blown up? The main reason we have low stock levels is because we sell to the trade and have to keep a large portion of our stock tied up to cover the replacement of units.
Go buy from GC, I know you all hate paying VAT but unfortunately it is a fact of life when shops supply / support them GC does none of this and does not support the racers with help advice and a point of contact.
I am happy to stop trying to spread the brand and leave you all to the tender mercies of HK sellers and sites like GC where you are on your own.