seems to me that there multipoint inspection has quite a few holes in it.. I had the same problem with my 9000xl pack.. They have had my pack for a month now.. and get this apparently nothing was wrong with it.. so they now what the so called matching pack that i bought.. I unfortunatley am at the mercy of the dealer I bought them which is having to deal with them.. So much for buying a battery for race season it will be over before i get my packs back..